Business Analyst

IT Program Manager / Business Analyst

Full-Time | Permanent

We're hiring an experienced ERP Program Manager or Business Analyst to take ownership of full-cycle Microsoft Dynamics 365 Finance & Operations (F&O) projects and change requests from initial planning through go-live and post-launch support. This is a hands-on role working across multiple business functions to align system capabilities with operational needs.

Key Responsibilities :

• Lead end-to-end ERP initiatives and system enhancements using Microsoft Dynamics 365 F&O
• Collaborate with teams across departments : finance, warehousing, logistics, HR to gather, assess, and document business requirements
• Translate operational needs into clear functional specifications based on D365 F&O functionalities
• Coordinate internal stakeholders and external partners to deliver solutions on time and within budget
• Oversee all phases of testing (UAT, integration, regression) and manage issue resolution
• Support user onboarding and system adoption through training, process documentation, and change management
• Monitor ERP system performance and drive continuous improvement efforts
• Maintain a strong service-oriented approach and effective communication across teams

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