Clearance Officer - Explora Journeys
JOB PURPOSE
An exciting opportunity exists for a world class Clearance Officer to join our newly created luxury travel brand Explora Journeys .
The Clearance Officer manages ship’s clearance operations in line with local and Explora Journeys requirements. Maintains accurate Guest documentation and information to ensure the ship is granted a timely and compliant clearance in port and works diplomatically with all shoreside authorities.
Manages collection of documentation from Guests as per local requirements.
KEY ACCOUNTABILITIES
- Responsible for all Immigration, Customs and Visa matters, ship certificates and other documentation that relate to Port Clearances.
- Primary point of contact with port agencies and local authorities for all pre-arrival, arrival, departure and en-route clearances.
- Primary point of contact for embarkation clearance. This includes document screening, local check-in staff, port terminal coordination.
- Primary point of contact for disembarkation clearance. This includes guest inspections and entry requirements.
- Liaise with People Services for compliancy with arrival, departure, embarkation and disembarkation matters related to hosts.
- To assist with financial and guest services tasks as needed.
- Required to treat guests sensitive data according to the Standard Procedures.
QUALIFICATIONS (skills, competencies, experience)
- Minimum 3 years of experience in a similar position in a luxury, upscale cruise line.
- Excellent communication and customer care skills.
- Problem solving skills. Ability to work independently.
- Has a strong understanding of socio-cultural aspects on worldwide itineraries.
- Proficient in Computers & Microsoft Office Suite.
- Knowledge of Fidelio / Otalio Cruise System and POS systems is an advantage.
- Fluent English. Knowledge of any other European languages is advantageous.
VISA REQUIREMENTS (if any)
Possess a valid passport and seaman book.
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