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SPA Trainer & Fleet Supervisor
SPA Trainer & Fleet SupervisorMSC CRUISES • GE, CH
SPA Trainer & Fleet Supervisor

SPA Trainer & Fleet Supervisor

MSC CRUISES • GE, CH
Vor 30+ Tagen
Stellenbeschreibung

JOB PURPOSE

In line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve the performance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, and ensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction.

KEY ACCOUNTABILITIES

Training

  • Assess the onboard SPA Teams capabilities and training needs to develop strategic training plans;
  • Deliver standard training to all onboard SPA Teams;
  • Follow up the training administration and provide reports to the business.

Revenue Strategy

  • Review the execution and performance of the SPA Revenue Strategy;
  • Support the SPA Team to improve marketing effectiveness and increase sales;
  • Work with the SPA Manager to analyze revenue results, identifying strength and development areas, and implement corrective actions when necessary.

    • Operations

  • Support in the creation and development of standard operational processes and procedures;
  • Run audits across the fleet to ensure compliance of company policies, standards and procedures;
  • Review guest survey results to improve guests’ experience and satisfaction;
  • Provide ad hoc analysis and reports.

    • QUALIFICATIONS (skills, competencies, experience)

  • Fluent English. Any additional languages are an advantage;
  • Qualified Beauty Therapist including; facial / body massage and facial / body electrics;
  • At least 1 years’ experience in a similar role;
  • Previous Cruise Ship experience;
  • Business Development and Strategy;
  • Analytical Skills;
  • Training Ability and Experience;
  • People Development and Leadership Experience;
  • Strong Inter-Personal and Communication Skills;
  • Able to work in a fast-paced environment, availability to travel.

    • VISA REQUIREMENTS (if any)

    Hold a valid passport

    Jobalert für diese Suche erstellen

    Supervisor • GE, CH

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