Manager, Regional Business Optimization & Customer Implementation Freight Europe (f / m / d)

The Manager, Regional Business Optimization & Customer Implementation is responsible for managing assigned customer onboarding projects, ensuring operational readiness and smooth transition into DP World’s European freight forwarding services. The role focuses on the execution of implementation plans, coordination of stakeholders, and ensuring customer requirements are met within defined scope and timelines.

The position can be based in Switzerland, Germany, Czech Republic or Netherlands.

How you will contribute :

Customer Implementation Management

• Manage assigned customer implementation projects from contract award through go-live.
• Execute detailed implementation plans, aligned with contractual and operational requirements.
• Coordinate with internal functions (operations, IT, commercial, GSC) to deliver on customer needs.
• Support system integration activities (EDI / API), testing, and validation
• Document SOPs, process flows, and reporting for assigned accounts.

Project Management

Continuous Improvement & Optimization

Training and Development

Your key qualifications :

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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