CRM Service Administrator (m / f / d)

Position Title : CRM Service Administrator (m / f / d)

Location : Zug Area, Switzerland (Remote work possible)

Start Date : As soon as possible, latest by October 2025

Workload : 100%

Contract Type : Permanent

About the Role

We are looking for an experienced and motivated CRM Service Administrator (m / f / d) to support our Finance & Commercial Operations team in the effective implementation and maintenance of Salesforce Service processes. This position offers a dynamic and collaborative work environment with opportunities for professional growth.

Key Responsibilities

• Lead the implementation of local and global Salesforce Service processes (scoping, user stories, incident and defect handling)
• Align local needs with global and regional CRM / ERP systems
• Maintain and optimize interfaces between Customer Service and other systems
• Identify and implement process improvements
• Perform regular health checks in SAP and Salesforce
• Participate in international change management meetings
• Handle and document customer complaints and requests in the CRM system
• Provide support to the Customer Service team and its interfaces
• Strengthen the service back-office operations

Required Qualifications and Experience

Application Information

We look forward to receiving your application.

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