CRM Service Administrator (m/f/d)

Position Title: CRM Service Administrator (m/f/d)

Location: Zug Area, Switzerland (Remote work possible)

Start Date: As soon as possible, latest by October 2025

Workload: 100%

Contract Type: Permanent

About the Role

We are looking for an experienced and motivated CRM Service Administrator (m/f/d) to support our Finance & Commercial Operations team in the effective implementation and maintenance of Salesforce Service processes. This position offers a dynamic and collaborative work environment with opportunities for professional growth.

Key Responsibilities

• Lead the implementation of local and global Salesforce Service processes (scoping, user stories, incident and defect handling)

• Align local needs with global and regional CRM/ERP systems

• Maintain and optimize interfaces between Customer Service and other systems

• Identify and implement process improvements

• Perform regular health checks in SAP and Salesforce

• Participate in international change management meetings

• Handle and document customer complaints and requests in the CRM system

• Provide support to the Customer Service team and its interfaces

• Strengthen the service back-office operations

Required Qualifications and Experience

• Completed commercial or technical vocational training or higher education

• Several years of experience as a key user of CRM and ERP systems, preferably Salesforce and SAP

• Proven experience with transformation projects and KPI monitoring

• Strong analytical thinking, communication skills, and flexibility

• Ability to work independently and collaboratively across departments

• Fast learner in using new IT tools and systems

• Fluent in German and good command of English

• Experience in project management is a plus

Application Information

• Please submit your CV in German

• Only applicants with a completed education can be considered for this position

We look forward to receiving your application.

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