Field Service Technician

Verity is the global leader in autonomous indoor drone systems. Our integrated inventory tracking system enables zero-error warehousing for big box retailers, third-party logistics providers, and manufacturers. Verity’s system is used by industry leaders around the world, including DSV and Maersk. Verity's live events solutions help create stunning effects for top names in the entertainment industry like Drake, Céline Dion, Justin Bieber, Metallica, and Cirque du Soleil.

We are looking for a highly skilled and motivated Field Service Technician to join our Operations team. You will be responsible for on-site installations of Verity's cutting-edge systems in our client’s facilities. This role requires a keen attention to detail, strong technical acumen, and the ability to work collaboratively with cross-functional teams.

What you'll do:

• Perform on-site installation of Verity’s system following established procedures.
• Conduct tests and calibrations to ensure that systems work as expected.
• Diagnose and resolve technical issues malfunctions.
• Maintain accurate records of tasks.
• Provide continuous feedback on processes, tools and documentation.
• Adhere to safety protocols at all times.
• Be willing to travel internationally up to 100% of the time, and be available to work nights and weekends during these trips.

What you bring:

• Technical certifications or vocational training.
• Previous experience in the installation of integrated systems encompassing hardware and software.
• Effective communication skills for interactions with clients, team members, and stakeholders.
• Adaptability to changing work environments, schedules, and unforeseen challenges.
• Fluency in English, both written and spoken. Additional languages would be advantageous.
• Experience in setting up network equipment.
• Possession of a valid driving license.
• Familiarity with Linux and basic terminal commands (would be a plus).

Who you are:

• Approach challenges with an optimistic and open mindset, especially when facing unexpected obstacles.
• Convey thoughts clearly and effectively through both written and verbal communication, and actively participate in team discussions by offering valuable insights.
• Collaborative team member with strong problem-solving skills, capable of thriving independently in a dynamic environment.
• Strong problem-solving and troubleshooting abilities for addressing technical issues.

Why you’ll love Verity:

• Flexibility of a hybrid work environment
• A great engineering culture, including flat hierarchies, an open-door policy, and a focus on joint responsibility and mutual trust and support
• Working with a skilled, high-achieving, experienced, and fun team—with lots of opportunities to develop your professional career and grow with the company
• Annual team-building events, quarterly and monthly get-togethers, knowledge-sharing talks, game nights, and more
• 25 days of annual leave, employee stock ownership plan (conditions apply), variety of pension plans, and relocation packages
• Welcoming office space complete with friendly team members, free snacks (fresh fruits, coffee, and more!), and fun activities—we’re dog-friendly!