Talent.com
Application Support Analyst
Application Support AnalystBottomline • Switzerland, Geneva
Application Support Analyst

Application Support Analyst

Bottomline • Switzerland, Geneva
Vor 30+ Tagen
Stellenbeschreibung

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

THE ROLE:

The Application Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

We operated in a hybrid work model. 3 days per week in office

HOW YOU WILL CONTRIBUTE:

  • Analyse, understand, and reproduce situations existing within Bottomline products
  • Define and request configuration and code solutions
  • Deliver high quality technical directives
  • Follow-up, resolve or escalate of cases using ITIL procedures
  • Track, describe and update the cases in our ITSM management system
  • Communicate clearly with the different internal, third party and client teams
  • Manage multiple cases in parallel
  • Be part of a shared 24/7 OnCall rotation

QUALIFICATIONS:

Knowledge & Experience

  • Experience with Linux machine operating systems & scripting
  • Understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
  • Proficiency of SQL queries
  • Experience with Knowledge base management using KCS methodology
  • Knowledge of Fintech environment would be an advantage but not required

Personal Attributes

  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment
  • To be rigorous, methodical, and organised
  • Sense of responsibility appropriate to the banking industry
  • Exceptional oral and written communication skills
  • Highly self-motivated and directed.
  • Multi-tasking abilities

Formal Education & Certification

  • University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.

Languages

It is required to be fluent in English and German or Swiss-German language is mandatory..

Only the applications matching the required skills will be taken into consideration

*

Jobalert für diese Suche erstellen

Application Support Analyst • Switzerland, Geneva

Ähnliche Stellen

Application Support Specialist - Front Office

Lombard OdierGeneva

An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and op...Mehr anzeigen

 • Gesponsert

Junior Business Analyst - Client Platform Advisory (80-100%)

Lombard OdierGeneva

An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and op...Mehr anzeigen

 • Gesponsert

Commodities Trading Analyst

Anson McCadeGeneva, Switzerland

The firm has a strong track record in systematic investing and is now building out its commodities business across both quantitative and fundamental strategies.Sitting within a collaborative, high-...Mehr anzeigen

 • Gesponsert

Support Applicatif MOA - Try & Hire à 100%

WhatJobsGenf, Genf, Schweiz

Pour le compte de notre client, un acteur reconnu basé à Genève, nous recherchons un Support Applicatif (MOA) dans le cadre d’une mission initiale de 3 mois renouvelable une fois, avec une forte pe...Mehr anzeigen

 • Gesponsert

Senior Business Analyst – Compliance Testing & UAT (12 month contract)

Lombard OdierGeneva

An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and op...Mehr anzeigen

 • Gesponsert

Ingénieur Applications – Support & Innovation IA/Cloud

WhatJobsGenf, Genf, Schweiz

Une entreprise de solutions innovantes à Genève cherche un professionnel pour fournir un support fonctionnel aux utilisateurs.Vous serez responsable de l'analyse et de la résolution des incidents a...Mehr anzeigen

 • Gesponsert

Business Systems Analyst - Finance

WhatJobsGenf, Genf, Schweiz

Sonar helps prevent code quality and code security issues from reaching production, amplifies developers’ productivity in concert with AI assistants, and improves the developer experience with stre...Mehr anzeigen

 • Gesponsert

Monitoring, Evaluation & Learning (MEL) Support Services Consultant

WhatJobsGenf, Genf, Schweiz

ThinkWell and partners are assembling a roster of experienced consultants to support a.Gavi Monitoring, Evaluation & Learning (MEL) Support Services Request for Proposals.We are recruiting for vari...Mehr anzeigen

 • Gesponsert

Application Support Specialist - Front Office (12-month contract)

WhatJobsGenf, Genf, Schweiz

Application Support Specialist - Front Office (12-month contract).For our IT Operations department, we are looking for an Application Support Specialist - Front Office to support Lombard Odier (Eur...Mehr anzeigen

 • Gesponsert

Business Application Support Specialist – Finance (80-100%)

Lombard OdierGeneva

An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and op...Mehr anzeigen

 • Gesponsert

Application Administrator Senior Officer

AXEPTA SAGenève, CH

Dans le cadre du renforcement de ses équipes IT, notre client, un établissement bancaire de renom basé à Genève, recherche un(e) :.Application Administrator Senior Officer.Application Administrator...Mehr anzeigen

 • Gesponsert

It Business Analyst

WhatJobsgenève, remote, Schweiz
Homeoffice

We are recruiting a Business Analyst to join one of our international cliIT Business AnalystWe are recruiting a Business Analyst to join one of our international clients, operating in the logistics...Mehr anzeigen

 • Gesponsert • Neu!

SOC Analyst L1

WhatJobsGenf, Genf, Schweiz

Senthorus provides organizations with a state‑of‑the‑art solution to increase their security in the cloud and on their internal IT.Our 24/7 operations out of our Security Operations Centers (SOCs) ...Mehr anzeigen

 • Gesponsert

Application Administrator Senior Officer – Banque Privée – Poste fixe

AXEPTA SAGenève, CH

Application Administrator Senior Officer – Banque Privée (Genève) – Poste fixe (création de poste).Dans le cadre du renforcement de ses équipes IT, notre client, un établissement bancaire de renom ...Mehr anzeigen

 • Gesponsert

Application Manager – Core Banking (Wealth Management)

WhatJobsGenf, Genf, Schweiz

Application Manager – Core Banking (Wealth Management).Joining Mirabaud, means entering an entrepreneurial and innovative environment.With the 7th generation of the Mirabaud family working within t...Mehr anzeigen

 • Gesponsert

Wealth Management App Support Specialist (1-Year Contract)

WhatJobsGenf, Genf, Schweiz

A financial services company in Switzerland is seeking an Application Support Specialist - Front Office to support their Wealth Management applications.The role entails providing functional support...Mehr anzeigen

 • Gesponsert

Support Applicatif MOA — Interface Métier & IT, Optimisation

WhatJobsGenf, Genf, Schweiz

Une entreprise basée à Genève cherche un Support Applicatif (MOA) pour une mission initiale de 3 mois.Ce rôle hybride implique le support fonctionnel des utilisateurs d'applications métiers et la c...Mehr anzeigen

 • Gesponsert

ERP Process Analyst: Finance, SCM & HCM Docs

WhatJobsGenf, Genf, Schweiz

A leading international organization is looking for a consultant to conduct a Business Process Review and Documentation.The role involves documenting processes across various functions within the Q...Mehr anzeigen