AIR IMPORT AGENT 50-60%

Job Description

To strengthen our team in Kloten, Zuerich or in Morbio Inferiore, Ticino we are looking for a motivated and experienced professional in the AIR Import Department. If you are passionate about international logistics, enjoy taking responsibility and are eager to grow in a dynamic environment, then you are the right person for us!

Your Responsibilities:

• Independently manage air import shipments from document receipt through to final delivery.
• Prepare, process, route, and proactively monitor shipments, ensuring timely execution while identifying and resolving potential delays or discrepancies.
• Maintain accurate shipment information and operational milestones in Workboard and other operating systems..
• Ensure that customers and customs brokers receive all required documentation within the agreed timelines.
• Complete accurate and timely customer and vendor billing and resolve any related discrepancies.
• Provide customers with proactive updates, professional advice, and a consistently high level of service.
• Follow customer-specific SOPs, Expeditors’ Operational Process Standards, internal policies, and applicable government regulations.
• Coordinate effectively with customers, airlines, customs brokers, overseas offices, and other partners while maintaining strong professional relationships across our global network.
• Identify opportunities to improve processes, operational efficiency, data quality, and customer satisfaction.

Qualifications

• Completed commercial apprenticeship, preferably in the freight forwarding/logistics industry
• Minimum of 2 years of professional experience in air freight
• Structured, detail-oriented, and quality-focused working style
• Strong customer focus and team-working skills
• Excellent written and spoken English (minimum B2 level)
• Fluent German, both written and spoken, is required if working in Kloten