IT Support

Job Description

• Install and maintain workstation systems, servers, and network components.
• Implement configuration specifications for systems and user interfaces.
• Troubleshoot hardware, software, and network issues effectively.
• Initiate escalation procedures for unresolved problems.
• Coordinate vendor and consultant activities to ensure smooth operations.
• Monitor and track hardware, software, and network availability and inventory.
• Develop and maintain operations manuals, instructions, and checklists.
• Assist users with procurement projects and solution implementations.
• Create simple scripts and applications for user needs on workstations and mobile devices.
• Act as a senior operational coordinator, supporting team priorities and providing guidance in the manager’s absence.

Qualifications

• Bachelor’s degree in Technology, Computer Science, or Vocational Training (apprenticeship).
• Proven 4+ years of experience in a similar senior IT role in a mid- to large-sized company (150+ users).
• Experience managing third-party services.
• Strong operational skills in fast-paced environments.
• Excellent customer-facing and communication skills.
• Knowledge of ITIL and process improvement methodologies.
• Assertive, independent, and methodical work style.
• Proactive thinker with strong analytical skills.
• Ability to coordinate and guide team members without formal line management responsibility.
• Fluent in English with good German language knowledge.

Additional Information

We offer
• Responsible challenge with diversified field of activity
• Team-oriented working atmosphere in an international Company
• Personal development opportunities through own Inova Academy
• Opportunity to gain an insight into various technical disciplines
• Excellent employment conditions
• Attractive working place (central, good transport links)
• Modern infrastructure

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.