Production engineer

pThe Production Engineer is responsible for driving the evolution of the firm's monitoring and observability capabilities while actively contributing to the day-to-day operations of the Managed Services organization. /ppThe role combines technical leadership in monitoring platform modernization, automation, and operational intelligence with hands-on support responsibilities across client environments. As a member of the Chiasso-based Managed Services team, the individual participates in incident management, service monitoring, on-call rotations, client support activities, and operational governance to ensure the stability, availability, and security of client services. /ppThe role also provides expertise and support for CIM-related incidents and operational challenges. /ph3Primary Responsibilities /h3h3Monitoring Observability Transformation /h3ulliLead the enhancement and redesign of monitoring dashboards to fully leverage Zabbix Agent 2 capabilities. /liliDrive the migration and decommissioning of legacy NWA Agent monitoring components. /liliIntegrate additional infrastructure and applications into the Zabbix platform, including:ulliVtom servers and batch processing components /liliYear-End environments /liliApplication and infrastructure log monitoring /li /ul /liliImprove the reliability, quality, and relevance of monitoring alerts and log parsing mechanisms. /liliPrepare and support the deployment of new production monitoring infrastructure, including Zabbix servers and proxies. /liliDefine and implement security processes, governance, and lifecycle management for Zabbix and Agent 2. /li /ulh3Automation Tool Integration /h3ulliLead the replacement of MoniPiguet and the transition of monitoring capabilities to strategic platforms. /liliIntegrate Zabbix with ITM, Jira, and other operational tools to automate incident and ticket lifecycle management. /liliImplement intelligent alerting and workflow automation, including:ulliBatch-progress monitoring /liliEscalation processes /liliAlert acknowledgements for on-call teams /liliAutomated incident creation and closure where appropriate /li /ul /li /ulh3Reporting Continuous Improvement /h3ulliProduce KPI reports related to incidents, monitoring effectiveness, service availability, and operational performance. /liliAnalyze trends and recommend improvements to increase service reliability and operational efficiency. /liliContribute to service reviews, post-incident analysis, and continuous improvement initiatives. /li /ulh3Managed Services Operational Responsibilities /h3ulliPerform daily operational checks and health monitoring across client environments. /liliAccess client production and non-production environments to investigate incidents and service disruptions. /liliParticipate in incident management activities, including major incident response and resolution coordination. /liliTake part in shift rotations and on-call schedules to provide support outside normal business hours. /liliContribute to change implementation, service requests, and operational support activities. /liliParticipate in client governance meetings, service reviews, and operational discussions where required. /liliMaintain operational documentation, procedures, and knowledge articles. /liliSupport cross-functional collaboration with Technical Services, Product Owners, Development Teams, and Client Service Managers. /li /ulh3Client Ownership Responsibilities /h3ulliActing as a key operational contact for assigned clients. /liliCoordinating incident resolution and problem management activities. /liliMonitoring service performance and identifying opportunities for improvement. /liliSupporting operational reviews and client-facing discussions. /liliEnsuring adherence to service commitments and operational best practices. /li /ulh3CIM Expertise Support /h3ulliProvide advanced support and expertise for incidents involving CIM-related components. /liliAssist Managed Services teams during investigations, troubleshooting, and root cause analyses involving CIM. /liliFacilitate knowledge transfer and best-practice sharing across support and operational teams. /liliServe as a subject matter expert when CIM-related issues impact client services. /li /ulh3Requirements /h3ulliStrong understanding of FNZ’s operating model and products /liliProven involvement in monitoring modernization initiatives. /liliExisting expertise in Zabbix, monitoring automation, and incident management processes. /liliKnowledge of CIM and its operational support requirements /liliEnglish and French fluent required /li /ulh3About FNZ /h3pFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. /ppWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. /ppWe partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP). /ppTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future. /p #J-18808-Ljbffr