Sales Operations Manager (w/m/d)

Position Overview

As Sales Operations Manager (transversal function), you drive sales excellence, data governance, and process standardization across all Bechtle entities in Switzerland. You enable Sales Management by providing insights, tools, and structured processes while leaving accountability for targets, forecasting, and CRM ownership with Sales Directors and Sales Managers. Your role focuses on harmonizing data, improving transparency, and driving performance through best practices and scalable processes.

Value Contribution

• Improved sales performance through data-driven insights
• Consistent sales processes and governance across entities
• Higher data quality and transparency across CRM and reporting
• Faster decision-making through structured analytics
• Increased sales productivity through best practices and enablement

Key Responsibilities

Sales Excellence & Process Governance

• Define and drive a unified sales excellence framework across entities
• Standardize sales processes, cadences, and best practices
• Ensure alignment and consistency in how sales is executed across entities

Data Management & Insights

• Own sales data models, reporting structures and KPI frameworks
• Provide insights on pipeline, conversion, and performance trends
• Ensure data quality standards are defined and monitored
• Deliver fact-based decision support to sales leadership

Sales Support & Community Enablement

• Act as key support partner to Sales Directors and Managers
• Enable adoption of best practices across the sales community
• Facilitate knowledge sharing across entities
• Provide structured support on performance topics without owning targets

Tools & CRM Governance

• Define standards for CRM usage, reporting and data structure
• Act as interface with IT and Sales Enablement
• Ensure tools support scalable and consistent execution

Cross-Entity Alignment

• Ensure harmonization of data and reporting across all entities
• Identify performance gaps and improvement opportunities
• Support leadership with actionable insights

Skills Profile

Professional

• 8+ years in Sales Operations, Revenue Operations or Commercial Management
• Strong ICT or technology services industry background
• Advanced expertise in sales forecasting, planning and performance management
• Strong financial literacy and budgeting experience

Personal

• Highly structured, analytical and pragmatic
• Credible partner for senior sales leadership
• Able to challenge constructively without hierarchy
• Calm and solution‑oriented under pressure

Bechtle Core Competencies

• Communication: communicates clearly, credibly and appropriately for the target audience
• Initiative: proactively drives topics and improvements forward
• Openness: embraces change and new ways of working
• Team Spirit: acts in the interest of the organisation as a whole
• Reliability: delivers results with discipline and consistency
• Self-Organisation: structures work independently and effectively

Reporting Line & Scope

Transversal role working across all entities, supporting Sales leadership without owning targets, forecasts, or quotas. This role is embedded in the Swiss sales management structure. The Sales Operations Manager reports directly to the MD Switzerland and works closely with Sales Management, Finance and Services leadership.

Application Requirements :

To ensure that your application is considered complete, please upload your CV via the application platform and mandatory complete the Forms available via the link below.

Sales Operations Manager - Internal Application - Self Assessment – Remplir le formulaire

Please note that only complete applications will be taken into consideration.

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT — from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Laura Louisa Seefels | Recruiting | jobs.ch@bechtle.com