Chalet Cook Host (M/W/X) - Temporary Contract - Zermatt

Job Description

This position is a 80% contract per week (34.8h) - to be filled for a duration of 5 months, starting from 27th of November 2026.

Rôle :

As a Chalet Cook Host, you’ll be responsible for delivering exceptional daily service to guests and ensuring that our luxury properties are maintained to the highest standards. This is a hands-on and varied role that includes preparing breakfast, daily housekeeping, setting and serving meals, lighting fires, and creating a warm and welcoming atmosphere.

We’re looking for hospitality professionals who are passionate about guest experience, proactive, discreet, and ready to go the extra mile to ensure every stay is truly unforgettable.

✨Responsibilities:

Guest Service & Hosting

• Deliver warm, professional, and discreet service from guest arrival to departure

• Anticipate guest needs and go above and beyond to exceed expectations

• Set up, serve, and clear meals and drinks with precision and elegance

• Provide assistance with guest requests and in-resort logistics where needed

Breakfast Preparation

• Prepare and serve breakfast daily, following Bramble Ski standards and menus

• Maintain a clean and organised kitchen and service area

• Manage breakfast timing in coordination with the guests and chef.

Housekeeping & Chalet Presentation

• Perform daily housekeeping to the highest standards, including bedrooms, bathrooms, and common areas

• Manage linen changes, turndown service, and in-chalet laundry

• Maintain cleanliness and order throughout the chalet at all times.

Ambiance & Chalet Maintenance

• Light and maintain fires, adjust lighting, and create a cosy and luxurious atmosphere

• Proactively ensure the chalet is always beautifully presented and guest-ready

• Monitor and report any maintenance or technical issues promptly.

Team Collaboration

• Work closely with the chalet chef, manager, and driver to deliver a seamless guest experience

• Communicate effectively with your team to coordinate tasks and resolve issues

• Show initiative and flexibility, supporting team members across roles when needed.

Stock & Hygiene Management

• Manage in-chalet supplies, restock amenities, and organise storage areas

• Adhere to all health, hygiene, and safety protocols in food handling and cleaning

• Assist with deliveries and stock inventory where required.
  

⚠️ Working Hours and Specific Requirements:

Bramble Ski operates under the CCNT (Swiss hospitality collective agreement). Due to operational requirements, work on Saturdays and Sundays is expected, particularly during high season.

Schedules are organized on a rotating basis and shared at least one week in advance in coordination with the resort team, in line with CCNT working time and rest period regulations.

Overtime is managed in accordance with CCNT rules and compensated either through time off in lieu or payment, as applicable.

All scheduling and compensation practices must remain fully compliant with CCNT requirements, and adjustments will be made where necessary to ensure compliance.

Qualifications

Ideal Candidate:

Required skills & experience:

• Minimum 2 years' experience in the luxury hospitality sector (chalets, hotels, yachts, events, etc.)

• Strong housekeeping skills with a high attention to detail

• Some cooking experience is a plus (professional kitchen, cookery course, or group catering)

• Fluent in spoken English; French or German is a bonus

• Positive, proactive, and able to work both independently and in a team

• Reliable, discreet, and service-oriented

• Well-presented and comfortable in a guest-facing role

• Passionate about hospitality and mountain life

All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.

Additional Information

Perks:

Phone Allowance - up to 40 CHF per month

Organised Insurance - deduction on your net pay (new insurance prices for 2027 will be official in October 2026 and will depend on age and resort)

Organised Accommodation - 1100 CHF deduction from your net pay

↔️ Travel Allowance - 400 CHF

Air Glaciers Heli Rescue Card

⛷️ Seasonal Ski/Board Hire - subject to availability

Team Events

Recruitment process:

• Interview with an HR team member
• Interview with Manager
• Interview with N+2 (manager's manager)
• Reference check