Groups FIT Reservations & Commercial Supervisor 50–60 (FMX)

Workload: 5060% Monday to Friday (flexible within office hours)

Possibility of up to 1 day home office per week

Are you an experienced hotel professional who enjoys combining reservations commercial thinking and partner relationships

We are looking for a Groups / FIT Reservations & Commercial Supervisor (F/M/X) to join our team in Zurich and take an active role in developing and managing our Groups and FIT business.

Working alongside our full-time Groups & FIT Reservations Coordinator you will bring your experience commercial mindset and ability to make sound decisions independently.

Your responsibilities

• Manage and follow up on Groups & FIT requests with a particular focus on complex and commercially important business
• Maintain and develop strong relationships with Tour Operators and key partners ensuring professional and timely communication
• Proactively identify and develop new partnership and business opportunities
• Manage commercial reviews and contract renewals with key partners in coordination with Revenue and Hotel Management
• Identify need periods and initiate promotions and tactical offers to generate additional business
• Prepare and negotiate offers optimizing group business according to availability demand and hotel strategy
• Prepare the group revenue forecast and contribute to the annual budget preparation
• Handle complex requests including escalated complaints overbooking relocations and inventory situations
• Work closely with Front Office Revenue Sales and hotel operations
• Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager
• Share your expertise and support the development of our Groups & FIT Coordinator
• Contribute ideas to continuously improve our Groups & FIT processes and commercial performance
• Covers the reservation coordinator position during holidays and absences.

Qualifications :

• Solid experience in hotel reservations Groups & FIT and/or Front Office ideally with Tour Operator Business
• Previous Front Office supervisory or management experience is a strong advantage
• Strong commercial mindset and the ability to identify opportunities negotiate and make decisions independently
• Excellent communication and interpersonal skills with a natural ability to build long-term partner relationships
• Organized reliable and solution oriented with the ability to manage several priorities
• Spanish and English are required both written and spoken; German or French are an advantage
• Good knowledge of hotel PMS Opera Cloud and reservation systems

Additional Information :

What we offer

• A responsible and varied position 50-60% position Monday to Friday with room for initiative
• Possibility of up to one home-office day per week
• A hands-on role combining Groups & FIT reservations partner relations and commercial responsibilities
• An international hotel environment in Zurich with close collaboration across operations sales and revenue

We are looking for someone who does more than manage reservations: someone who understands the business behind them builds relationships and knows how to turn opportunities into bookings.

Remote Work :

No

Employment Type :

Part-time

Experience: years
Vacancy: 1