Service Industrialization Manager (w/m/d)

Position Overview

As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation‑ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run).

Value Contribution

• Scalable and repeatable service delivery models
• Reduced operational risk and delivery variance
• Faster and smoother transition from service design to Run
• Clear separation and alignment between Build and Run
• Increased efficiency and automation in service operations

Key Responsibilities

Service Industrialization & Readiness

• Industrialize new and existing service offerings before they enter Run
• Define standardized delivery models, blueprints and runbooks
• Establish service readiness and acceptance criteria
• Ensure services are automation‑, tooling‑ and ITSM‑ready

Build‑to‑Run Transition

• Coordinate the handover of services from Competence Centers to Service Operations
• Ensure clear roles, interfaces and documentation between Build and Run
• Act as quality gate before services are accepted into operations

Cross‑functional Collaboration

• Work closely with Competence Centers, Service Owners and Architects
• Collaborate with Service Operations on operational feasibility and scaling
• Align with Pricing and Sales Operations on service structure and assumptions

Continuous Improvement & Feedback Loops

• Collect operational feedback once services are live
• Continuously improve service design, tooling and documentation
• Contribute to automation and standardization initiatives

Skills Profile

Professional

• 5–8+ years of experience in ICT services, service delivery or operations
• Strong understanding of managed services and IT service lifecycles
• Experience with service standardization, ITSM and automation
• Ability to translate complex service designs into operational models

Personal

• Highly structured and quality‑oriented
• Strong coordination and stakeholder management skills
• Pragmatic, detail‑focused and execution‑driven
• Ability to work effectively without formal authority

Bechtle Core Competencies

• Communication: communicates clearly, credibly and appropriately for the target audience
• Initiative: proactively drives topics and improvements forward
• Openness: embraces change and new ways of working
• Team Spirit: acts in the interest of the organisation as a whole
• Reliability: delivers results with discipline and consistency
• Self-Organisation: structures work independently and effectively

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT — from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Laura Louisa Seefels | Recruiting | hr.ch@bechtle.com