Collection specialist - Swiss-German speaker

The Collection specialist - Swiss-German speaker will have the following responsibilities:

• Call all customers who have not made any payments for several months
• Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them
• In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action
• Maintain an Excel spreadsheet listing completed and ongoing actions
• Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency

The Collection specialist - Swiss-German speaker should bring the following background and experience:

• Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German
• Experience dealing with subscriptions or retail customers
• Agile and quick learner
• General knowledge of credit collection, bookkeeping requirements, and usage of excel.

International company.