IT/OT Support Administrator

The IT/OT Support Administrator provides Level 2 and Level 3 desktop and infrastructure support for a chemical manufacturing…

IT/OT Support AdministratorJob description:

The IT/OT Support Administrator provides Level 2 and Level 3 desktop and infrastructure support for a chemical manufacturing site. The position includes field service responsibilities, coordination with global IT teams, and supporting the implementation of IT and OT projects.

Key focus areas include:

• End user support (hardware, software, peripherals)
• Supporting IT Infrastructure, IT Security, Manufacturing Applications
• IT-OT integration and coordination between engineering, operations, and project teams
• Documentation, asset tracking, incident handling, and change management
• Support for industrial control systems (ICS), process control networks, and automation environments

Responsibilities

• Resolve Level 2/3 incidents and service requests (phone, email, walk-up, portal) within SLA
• Provision and maintain desktop/laptop hardware, peripherals, and software
• Manage network printers, conference room equipment, digital signage, etc.
• Pilot and support Windows OS image deployments, updates, patches
• Coordinate planned and unplanned IT service outages with stakeholders
• Escalate incidents according to Incident Response procedures
• Maintain documentation and knowledge base for fixes and procedures
• Support Lifecycle Management projects (Compute, IT-OT Infrastructure, DCS, Applications)
• Support implementation of new technologies (Digital Plant, IMM, PI, MES, LIMS, etc.)
• Handle procurement and goods receipt for IT and manufacturing projects
• Assist with IT asset tracking (logical and physical)
• Support Windows server administration, backup, and recovery
• Coordinate maintenance requests related to power, HVAC, cabling, etc.
• Assist with monitoring and network administration, including change and incident management
• Support IT Security teams with vulnerability and security incident response
• Support antivirus and WSUS patch management for enterprise systems
• Assist ICS Security and Infrastructure teams with process control network maintenance
• Coordinate IT-OT support for capital projects from design to commissioning
• Collaborate with process control, maintenance, instrumentation, and operations teams to prioritize work
• Support the Manufacturing MOC process for control system changes
• Collaborate with IT and Security architects to update architecture diagrams and network connection documentation

About the customer:

The role sits within the Global Field Service Organization, supporting multiple IT and Manufacturing functions, including IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications.

The position acts as a bridge between global IT teams and the local manufacturing site, ensuring proper IT-OT integration, support and execution of both IT and manufacturing projects.

The IT/OT Systems Administrator will be part of an international team working on a 3-year project and act as the link between global IT teams and the local chemical manufacturing site. Key responsibilities include end user support, network troubleshooting, server support, documentation, asset management, and assisting with IT OT projects and system upgrades.

Requirements:

Required Qualifications

• CCNA Cisco Certified Network Associate
• 5+ years of IT industry experience, ideally in a manufacturing environment
• Strong knowledge of Windows platforms (Windows 10, Windows Server 2017, 2019, 2022)
• Strong understanding of networking (TCP/IP, router and switch configuration)
• Mobile Device Management experience (iOS)
• Hands-on experience with HP, Xerox, and Zebra printers/copiers
• Project coordination/management experience
• Fluency in English (and ideally French)

Desired Qualifications

• Cisco CCNP – Cisco Certified Network Professional
• Fortinet NSE – Network Security Expert
• Experience with Hyper-V or VMware
• Experience with Fortinet or Palo Alto firewalls
• Cisco switch configuration and administration
• Experience with acceptance testing and commissioning of equipment and systems

Compensation benefits:

Please note interviews would be conducted via video call, however the role is based 100% in Switzerland. Our client offers:

• 7 month contract (with potential to extend due to project timelines)