Customer Service Representative 100% (6 months limited)

Job Description

• Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
• Process customer orders
• Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable
• Maintain contact with other departments to ensure customer requirements are fulfilled
• Provide accurate, valid, and relevant information on delivery times and stock situation to customers
• Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner
• Process invoices and credit orders for customers, process and oversee the management of products that are returned (RMA and RGA)
• Provide Certificates of Origin and other required documentation (export or otherwise) to customers
• Ensure audit compliance by reviewing, filing and managing all documents
• Ensure export documents are received and archived
• When necessary, act as support to the Customer Data Steward team by creating and maintaining customer accounts and ensuring prices are controlled
• When necessary, act as support to the Customer Data Steward team by creating and maintaining doctor accounts and ensuring the doctors are linked to the correct account and products
• Follow communication procedures, guidelines, and policies
• Invoice marketing materials and cross charge to internal cost centers as required
• Train new hires on Customer Service processes
• Active review of daily work to streamline and improve processes
• Participate in Customer Service projects as required
• Assist with answering and forwarding incoming phone calls, upon the Supervisor’s request

Your profile

• Completed administrative/commercial education (or similar)
• Working experience within a Customer Service department, preferably within an international organization is preferred
• Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
• Proficient computer and MS Office skills
• Stress resistant, reliable and flexible personality with very good communication skills
• Open minded as well as service oriented with excellent problem-solving skills
• Experience in Oracle Cloud Applications or Oracle ERP is a plus

The right decision: working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:

• 40 working hours a week
• Modern working spaces
• Minimum 25 days of vacations
• Modern cafeteria spaces
• Training and development plans
• Free parking spaces as well as very good connections to public transportation
• Regular social company events such as summer party/winter party

If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.

For more information, please reach out to Susanne Marti, Recruiting Consultant () or visit us online at

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