Senior Regional Facilities Manager & Vendor Contract Management

Position Purpose

• Implements the global IFM strategy across all sites (hard and soft services) via structured and best industry standards.

• Leads external service provider ecosystem and governance.

• Defines and ensures delivery against SLAs, KPIs, and compliance standards.

• Drives cost, service quality, and operational performance.

• Acts as escalation point for critical operational and supplier issues.

Responsibilities

• Supplier relationship management with the chosen Global IFM Partners and ensure the service that our partners deliver meets expectations; maintain strong positive relationships with them to achieve integrated seamless facilities-related projects and service delivery.

• Seek continuous improvement and outstanding services for both Hard and Soft Services including application of digitalization innovations.

• Ensure that our Global IFM Partners follow contractual obligations, scope of work and key performance indicators. Accountable for service delivery and escalations.

• Ensure wherever possible, global standardization across services in the IFM scope.

• Collaborate closely with colleagues Facility Heads of different CSL Locations (Hubs and Production Sites) and maintain strong relationships with respective senior stakeholders.

• Foster a culture of continuous improvement by focusing on operational efficiency and the elimination of “non-value added” activities.

• Provide a positive and equitable working environment emphasizing the CSL Values: Customer Focus, Innovation, Integrity, Collaboration, and Superior Performance.

• Complies with requirements from CSL Behring’s Safety Program, including Health and Safety mandates and OSHA requirements.

• Completes any other duties/responsibilities assigned by senior management.

Qualifications and Experience

Education

• BA/BS degree.

• Master’s degree in business administration, Tech or relevant field (preferred).

Experience

• Demonstrated strong experience negotiating, implementing, transitioning, stabilizing and then transforming Global IFM Services.

• Previous experience with implementing digitalization and sustainability initiatives in FM operations and SAP tools is very encouraged.

Competencies

• Strategic approach and ability to make tough decisions under pressure.

• Negotiation and commercial skills.

• Can prioritize, lead and empower local teams and interface regularly and easily with senior management and partners.

• Budget and cost management skills.

• Willingness to travel across the globe might be up to 50days/year.

• Proficient English