(Senior) Manager - Quality Management

(Senior) Manager - Quality Management

Grow here. Go further.

Your Team

The Assurance Risk & Quality function helps safeguard quality across our Assurance practice by strengthening governance, risk management and quality management processes. Working closely with business process owners, leadership and global stakeholders, the team drives the evolution of our System of Quality Management, supports regulatory readiness, and enables continuous improvement through technology, data-driven monitoring and innovative solutions. By translating quality requirements into practical actions, we contribute to building trust and maintaining high-quality services across the firm.

Zurich

to be defined

100%

Assurance

Everyone welcome

ID: 747450WD

Your Impact

• Lead the enhancement, documentation and implementation of the System of Quality Management, embedding effective processes, controls and monitoring activities across the relevant stakeholder groups.
• Drive the continuous evolution of our ServiceNow quality management platform, strengthening dashboards, tagging, reporting capabilities, AI-enabled use cases and the implementation of global quality requirements.
• Enable stakeholders to use quality management tools effectively by developing guidance materials, resolving issues and supporting monitoring activities.
• Strengthen and execute the ongoing SoQM monitoring programme, perform central monitoring activities and contribute to the overall evaluation and effectiveness assessment of the SoQM.
• Coordinate and steer the QMSE project portfolio, aligning priorities with key stakeholders, tracking progress and supporting reporting to leadership.
• Support the preparation and execution of internal and external quality inspections, including Quality Management Reviews as well as regulatory inspections by the FAOA and PCAOB.
• Shape and coach team members, fostering collaboration, knowledge sharing and continuous development within the Quality Management function.

Your Skill Set

• Proven audit experience combined with a strong understanding of quality management systems, governance frameworks, risk management or internal control environments.
• Background in quality assurance (audit, risk management, governance, internal controls, or technology-enabled business processes), with a keen interest in quality management systems in the professional services/Big 4 environment.
• Demonstrated ability to translate regulatory or global quality requirements into practical processes, guidance and sustainable business solutions.
• Strong project management experience with the ability to coordinate multiple stakeholders, monitor action plans and successfully deliver complex initiatives.
• Experience working with reporting, workflow or analytics tools such as Power BI, Alteryx, ServiceNow or similar technologies.
• Digital affinity and an interest in leveraging AI, automation and data-driven solutions to enhance quality management processes.
• Structured, hands-on and solution-oriented mindset with the confidence to manage complex topics independently while building strong stakeholder relationships.
• Experience supervising, coaching and developing team members in a collaborative environment.
• Excellent written and verbal communication skills in English; additional language skills are considered an advantage.

Your Benefits

Hybrid Flexible Working Model Our work model enables you to spend part of your time working in the office and part at home (provided this is your preference) – unless you’re at your clients’ premises, which is of course always the priority. This approach allows you to tailor your schedule to your personal working style.

Learn and Grow Our learning and development approach helps you gain valuable skills and knowledge to advance your career, not just at PwC. We offer a variety of internal and external courses for training and upskilling. Identify your strengths and areas for improvement and gain new skills to achieve your professional goals. You’ll build confidence, enhance your job performance, and take your career to the next level.

Sustainable Performance PwC is committed to creating an environment of sustainable performance. We therefore offer a range of resources such as sustainable performance workshops, self-leadership trainings, resilience and mindfulness sessions, nutrition webinars, and yoga courses.

Vacation and Leave From maternity, paternity, and adoption leave to vacation and paid leave, we know it’s essential to take time away from work. At PwC, you can enjoy a variety of leave options to recharge, relax, or achieve personal milestones.

Volunteering Are you passionate about doing good and making a difference? That’s great, because so are we at PwC. We encourage you to participate in volunteer work by offering paid time off for volunteering activities. Our Corporate Sustainability programmes help you find purpose and fulfilment while working with us.

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