Field Service Allrounder – Lausanne (60%)

h4IN SHORT /h4pDo you enjoy variety, working independently and being on the move? Are you equally happy cycling through Lausanne, driving to customers in the surrounding region and making sure every location looks clean, welcoming and ready to use?brAs our Field Service Allrounder, no two days are exactly the same. On some days, you will complete a Gavetti coffee tour through Lausanne with one of our cargo e-bikes. On other days, you will travel by car or van to corporate customers located further away and take care of their FELFEL fridges and Gavetti coffee machines.brWherever your route takes you, your goal stays the same: to make sure everything runs smoothly and our customers receive the best possible service.brstrongOur team motto: /strongGo the extra mile and do everything possible to make our customers happy. :) /pbrh4YOUR RESPONSIBILITIES /h4pulliFollow daily routes planned by our Dispatcher Team to visit corporate customers in Lausanne and the surrounding area. /liliDrive cargo e-bikes, cars, or small vans depending on your assigned route. /liliClean and inspect FELFEL fridges and restock Gavetti coffee machines to maintain high quality standards. /liliEnsure all equipment and surrounding areas meet strict hygiene and presentation requirements. /liliRefill essential products and materials, including coffee beans, milk, tea, sugar, cutlery, and utensils. /liliCollect recycling materials and return them to the warehouse or local recycling partner. /liliEngage warmly with customers, answering questions and gathering feedback on-site. /liliDocument every visit accurately by scanning products, taking photos, and updating information via our mobile apps. /li /ul /pbrh4WHAT TO EXPECT /h4pYour daily schedule depends on the route you are assigned. Both shifts start at our Lausanne office in Bel-Air.brOn a bike-tour day, you arrive at the office around 3 pm. You prepare the required materials, load your cargo e-bike and start your planned route. You normally visit around seven corporate customers per shift. At each location, you clean and restock the Gavetti coffee machine, check the surrounding area and document your visit in our app. Your working day usually ends between 8 and 9 pm. br*Monday is different: the first bike tour starts at 5 am All other bike tours follow the regular afternoon schedule.brOn a Merchant day, you travel by car to customers across the French-speaking part of Switzerland and take care of FELFEL fridges, Gavetti coffee machines or both. These shifts normally take place during regular working hours, approximately from 8am to 5pm. brDuring every shift, you work independently. However, our Dispatcher Team is always available by phone or message if you have questions or need support. /ph4YOUR PROFILE /h4pulliPrevious experience in service, customer care, or a similar hospitality-driven industry is a plus. /liliValid Category B driver's license with confidence riding cargo e-bikes and navigating larger cars or small vans. /liliHigh degree of reliability, independence, attention to detail, and a precise working style. /liliWarm, positive personality with a strong commitment to delivering exceptional Customer Happiness. /liliStrong initiative, practical common sense, and availability to work at least two full days per week (including early morning or evening shifts). /liliFluency in both French and English is required. /liliNon-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food. /liliValid work permit or Swiss passport. /li /ul /ph4OUR BENEFITS /h4pulliCHF 25.00 per hour. /liliRegular working days from Monday to Friday. /liliWorkwear to be equipped for all weather conditions /liliTechnical equipment for working hours (mobile phone, tablet, etc.) /liliInsight into the areas of operations, customer excellence, sales and /lilisustainability of a food tech company /liliResponsibility from day one and plenty of independence /liliSightseeing tours across Switzerland ;-) You'll be everywhere /liliResponsibility from day one - great independence /liliLots of delicious food and coffee, just a few steps away- we make your /liligastronomic dreams come true /li /ul /pbrh4APPLY NOW /h4pDoes this sound like the job for you? We can't wait to learn more about you! brstrongAPPLY NOW with your complete documents in either French or English. /strong /ph4About us /h4pFELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.brWith our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).brFELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.br /p