Consumer Electronics and IT Network Technician

Technician / Supporter (2nd Level) Consumer Electronics & IT, NetworkYou love technology and have a flair for great customer service? You work with direct X and combine support, diagnostic, and tasks. In doing so, you use your technical know-how in X with our French-speaking clientele as well as internal and external partners. You operate in an X and actively contribute to ensuring high service quality – on-site in an X.Technician / Supporter (2nd Level) Consumer Electronics & IT, NetworkWhat awaits you- Processing of technical support requests via telephone, email, and at the X in French- Providing information on X and (RMA)- Conducting error diagnostics on devices, components, and systems- Testing and preparing devices for further processing at service centers- Regular exchange with suppliers, manufacturers, and external service centers- Ensuring solution-oriented and high-quality customer service in the X- Compliance with internal and external Service Level Agreements (SLA)- Monitoring and controlling of RMA processes incl. compliance with turnaround times- Supporting the team X support operations as well as deputizing when neededWhat you bring- Completed technical or commercial vocational training (EFZ), ideally in an IT or multimedia environment- Very good French and German language skills; additional languages are an advantage- Initial experience in X or customer service- Comprehensive knowledge and flair in the areas of IT, network technology, or consumer electronics and electrical- Structured and solution-oriented way of working with a quick grasp of concepts- You possess sound knowledge of Microsoft (Windows), Apple, and Google (Android) operating systems- You are strongly customer- and solution-oriented, identify needs precisely, and implement them successfully thanks to XAre you interested or do you have further questions?Please write to us.At X you can reach us via our application tool – there you can upload your documents securely and quickly.About us«Together X the retail of tomorrow»The company employs around employees and generates over a billion. The company exists because one person had the courage to find new paths and to walk them. Our success story shows that through every individual, together X is created and we love our uniqueness. We set ourselves ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day. jide0ab041aen jit0832aen jpiy26aen