StellenbeschreibungAbout this job offer Do you enjoybr/br/on-site support , challenging environments, and high-quality user assistance? Then join a company wherebr/br/technical expertise serves people . Permanent position – 100% | Villars-sur-Glâne | Mobility required CeRFI is strengthening its teams and recruiting severalbr/br/experienced IT support techniciansbr/br/who work in complex, demanding, and premium service-oriented professional environments. IT Support Technician in Villars-sur-Glâne Your role Close to the users, you ensurebr/br/high-quality on-site support and/or direct customer supportbr/br/– with a strong service mindset and focus on customer satisfaction. You work onbr/br/incidents, service requests, and collaborative environmentsbr/br/and maintain close contact with the IT teams, adhering to processes and service level agreements. Your tasks User support (on-site support / meetings / collaborative environments) Diagnosis, analysis, and resolution of incidents Implementation of immediate workarounds and proactive risk reporting Management and tracking of tickets Contribution to service quality and the professional image of IT support Your profile Proven experience in IT support Excellent knowledge of: Windows, iOS, macOS O365 and collaboration tools (Teams, Zoom, etc.) Meeting room environments (Logi, Poly, MTR …) Device management tools (Intune, Workspace ONE) Ticketing tools (ServiceNow) Excellent communication skills, service orientation, and professional demeanour Team spirit, accuracy, organisation, and priority management Resilience, responsibility, and task follow-up Native language: Swiss German Very good French skills (at least B2) Knowledge ofbr/br/ITIL We offer A permanent employment contract 5 weeks of holiday Fully funded training The opportunity to work for a leading IT support company in Western Switzerland Why CeRFI? As a company of human scale, CeRFI places great value onbr/br/closeness, trust, and professionalism . We offer our employees abr/br/structured, challenging, and respectful working environmentbr/br/that promotes skills development and long-term commitment.br/br/jidd3421baaen jit0832aen jpiy26aen