Campus Life & Student Support Coordinator

pRole Overview Campus Life Student Support Coordinator Role Overview Reporting to the Director of Student Services and working closely with the Academic Operations Coordinator, the Campus Life Student Support Coordinator supports students throughout their journey at Les Roches, with a primary focus on B2B student groups. This is a 6-month fixed-term position, created to support the growing needs of B2B student cohorts, with the possibility of extension based on programme requirements and institutional needs. The role acts as a trusted and approachable point of contact, helping students navigate campus services, understand institutional processes, and adapt to life in Switzerland. The successful candidate will provide practical guidance, answer day-to-day questions, support students in resolving routine challenges, and ensure they receive the assistance they need from the appropriate departments when required. While supporting B2B students is a key priority, the role is part of the Student Services team and may support the broader student population as needed. Campus Life Student Support Coordinator Campus Life Student Support Coordinator Temporary contract / Crans-Montana, Switzerland Les Roches, part of Sommet Education group, is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE). 2nd in the 2026 QS World University Ranking in Hospitality and Leisure Management and 2nd in employer reputation category. Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute. Les Roches Marbella, certified ISO-14001 and ISO-9001. Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions. We offer an innovative, collaborative and thriving environment. Key Responsibilities Student Support Guidance Act as a first point of contact for student questions, concerns, and practical day-to-day matters. Provide guidance on campus procedures, services, policies, and expectations. Help students successfully adapt to life in Switzerland and at Les Roches. Encourage student independence, responsibility, and engagement. Follow up with students to ensure required actions and administrative processes are completed. Campus Navigation Liaison Serve as a key point of contact for students seeking guidance and support. Guide students in accessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations. Provide first-line support for routine enquiries and resolve issues whenever possible. Prepare students for appointments by clarifying processes, expectations, and next steps. Identify matters requiring additional intervention and refer them to the appropriate department or the Director of Student Services. Maintain regular communication with the Academic Operations Coordinator regarding emerging student needs and programme-related concerns. Student Support Success Provide practical guidance to help students adapt to life in Switzerland and at Les Roches. Explain administrative processes, institutional requirements, and available support services. Guide students in managing everyday challenges and accessing appropriate resources. Monitor and follow up on required actions, ensuring key deadlines and obligations are met. Promote student engagement with Career Services, internship preparation, and professional development opportunities. Support students before and during their internship experience by providing practical guidance, follow-up, and assistance with administrative, travel, accommodation, and other logistical matters, while working closely with the Internship Department and relevant campus services. Support onboarding, orientation and student communications. Assist with group visits, excursions, and programme-related activities as required. Support graduation-related communications and ensure students complete required administrative steps. Encourage independence, accountability, and successful integration into the Les Roches community. Administrative Support Maintain accurate records of student interactions and follow-up actions. Coordinate student communications and administrative activities within Student Services. Contribute to departmental projects and continuous improvement initiatives. Prepare reports, updates, and summaries as required. Qualifications Skills Essential Experience in student services, hospitality, customer service, education, administration, or a related support role. Strong interpersonal and communication skills. Excellent organisational and follow-up abilities. Ability to work effectively with students from diverse cultural backgrounds. Proactive, service-oriented, and solution-focused approach. Ability to manage multiple priorities and maintain confidentiality. Fluent English (spoken and written). Valuable Arabic language skills. French language skills. Knowledge of Swiss administrative processes and local services. Personal Attributes Friendly, approachable, and professional. Patient, supportive, and culturally aware. Strong problem-solving skills and sound judgement. Well-organised, reliable, and proactive. Team player with a genuine commitment to student success and experience. jid22eb2a2ait jit0832ait jpiy26ait /p