B2C Payment Operations & Project Manager

ppIn Light Of Rapidly Evolving Customer Payment Landscape, Richemont Has Launched a Customer Payment Services (CPS) Program As Part Of The Group’s Transformation Towards New Retail. The Main Objective Is To Embrace New Technology In Delivering An Outstanding Customer Payment Experience And New Digital Customer Services Across All Channels. Our Mandate For CPS Program /p pTo manage financial assets and risks by bresearching innovating, strategizing and implementing /b Customer Payment Services for all Group Businesses globally, across ball channels /b in an bintegrated, scalable, secure /b and bcompliant /b way to enable the Group to Craft the Future /p pTo deliver on its mandate, CPS team is responsible to: /p ul liEnable new payment services to accelerate New Retail /li liEstablish a common omnichannel payment platform /li liImprove payment data intelligence and establish data-centric payment organization /li liProtect brand equity from payment fraud, reputational damage liabilities /li liEstablish and manage core strategic supplier relationships and contracts /li liManage CPS demand and initiative portfolio /li liLead cross-functional teams in designing deploying strategic payments services solutions /li liEnsure excellent execution of identified strategies in full compliance with Group strategy, operating model and internal rules /li liSimplify operational processes through automation and digitization of the CPS value chain /li liEstablishment of central Customer Payment Services expertise /li /ul h3HOW WILL YOU MAKE AN IMPACT? /h3 pTo support the delivery of the CPS strategic roadmap, we are recruiting a bB2C Payment Operations Project Manager – Group Customer Payment Services /b /p pThis role is for someone who is a self-starter, understands new technologies and is passionate about creating best in class customer experiences, is committed to operational excellence, has excellent communication skills and is able to document effectively, enjoys exploring data for insights, can build the bridge between the business and the technology teams, who has excellent project management skills. /p h3Specifically, The Role Is To /h3 ul libPayments Operations Compliance: /b ul liAct as a Subject Matter Expert for B2C payment activations, ensuring strict adherence to Group operational procedures and evolving regulatory requirements (e.g., 3DS, PSD2, GDPR, PCI, Scheme rules). /li liEstablish and continuously optimize customer payment operational processes and procedures, collaborating closely with key stakeholders across Retail, Digital, Anti-Fraud, Security, Technology, and Finance. /li liServe as an escalation point for critical operational matters and facilitate the seamless integration of newly acquired businesses into Richemont's B2C payment framework. /li liCoordinate the contractual review and contract signature in collaboration with internal and external stakeholders /li liDevelop and maintain a centralized repository for contract data /li /ul /li libOperational Excellence Process Improvement: /b ul liProactively identify and address bottlenecks and inefficiencies within payment operations and global contracts. /li liDesign and implement streamlined workflows and best practices to enhance efficiency and significantly reduce manual effort (e.g., MIDs review, KYC reviews, reconciliation escalations). /li liAnalyze existing payment flows, identify inefficiencies in configuration and payment acceptance, propose solutions to reduce transaction fees, and optimize payment methods setup across all markets. /li liDevelop and maintain a standardized support model for B2C payment operational queries and oversee payment platforms user access and payment accounts management (Adye, Paypal, myAccess, etc). /li liCoordinate change management activities related to payment terminal fleet upgrades and regulatory changes impacting established processes. /li /ul /li libKnowledge Management Regional Upskilling: /b ul liDevelop comprehensive training materials and empower regional teams and Maison through regular upskill sessions on best practices in B2C payment processing and operational procedures. /li liMaintain a robust knowledge management database to capture, structure, and retain internal knowledge on payment processes. /li /ul /li libProject Management: /b ul liLead and manage multiple regional and global payment-related projects simultaneously, ensuring delivery within defined milestones and KPIs. /li liGather business requirements, organize design workshops, plan project organization and governance, and effectively manage project dependencies and risks. /li liCoordinate with regional and global stakeholders, maintaining stakeholder mapping and escalation routes. /li liEnsure meticulous documentation of weekly project updates, audit trails, issues, and actions. /li liPlan and facilitate steering meetings with senior stakeholder groups, ensuring effective communication with cross-functional partners throughout all project phases. /li liAct as a Business Owner, collaborating closely with scrum teams throughout the payment product development cycle and contributing to the determination of payment product roadmaps. /li /ul /li /ul h3HOW WILL YOU EXPERIENCE SUCCESS WITH US? /h3 h3Qualifications /h3 ul liUniversity degree in Finance, Business or Technology, preferable with an MBA diploma /li liIdeally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification /li /ul h3Experience /h3 ul li10+ years of experience in Finance or Business in a multi-cultural, matrixed environment /li li8+ years of experience managing projects at a regional and global level including cross functional teams /li li5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred /li liProven track record managing global operations including business processes improvement, supplier management global contracts /li liProficiency in data and analytics concepts, tools, and methodologies /li liSolid experience in agile project management /li liDemonstrated expertise in leading distributed cross-functional teams /li liSound knowledge of ERP systems such as SAP and Analytics tools; Proficient in MS Excel, PowerPoint, Word, Visio /li /ul h3Skills /h3 ul liAbility to see challenges before they arise and track record of anticipating issues /li liStrong problem-solving skills /li liProven track record owning and delivering projects on time, scope and budget with effective issue resolution /li liStrong sense of responsibility, self-starter, well organised, good planner, able to work independently and meet deadlines /li liContinuous improvement mindset /li liExcellent organization skills, and ability to manage multiple responsibilities /li liStrong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams /li liStrong interpersonal skills /li liLearning agility /li liAnalytical and quantitative skills; ability to interpret data and summarize, back up assumptions and make recommendations /li liStrong in understanding macro trends strategic priorities whilst being hands-on, with strong attention to detail /li liKnowledgeable about technology /li liExcellent English (any other language is considered an asset) /li /ul /p #J-18808-Ljbffr