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flowit AG
Senior Customer Success Managerflowit AG • zürich, zurich, Switzerland
Senior Customer Success Manager

Senior Customer Success Manager

flowit AG • zürich, zurich, Switzerland
Vor 13 Tagen
Stellenbeschreibung
h4WHO WE ARE /h4ppflowit is the Executive Decision Intelligence Platform for the C-suite. Not another dashboard. The layer that surfaces what dashboards cannot: why your top-quartile team is about to churn, why your transformation is silently stalling, why your post-merger integration is leaking productivity nobody can name. /ppBacked by VI Partners, Alstin Capital, and Daniel Gutenberg. On the path to Series A. /p /pbrh4THE ROLE /h4ppYou will own the success of our enterprise customer base, ensuring C-suite buyers realise the full value of flowit from day one and beyond. You will set the standard for how we retain, grow, and deepen relationships with some of the most senior decision-makers in the DACH economy. /ppThis is not a support role. It is a commercial and strategic one. You will own retention, expansion, and the executive relationships that make both possible. As flowit scales, there is a natural path to leading a small team. /p /pbrh4WHO YOU ARE /h4ppYou have managed complex enterprise relationships at C-level and know how to navigate organisations where decisions are political as much as rational. You understand that in this market, trust is the product, and you build it deliberately. /ppYou are commercially minded. You think in terms of NRR, expansion pipeline, and account health, not just satisfaction scores. You have taken ownership of a book of business before and grown it. /ppYou hit the ground running. You do not need to be onboarded into how senior customer relationships work, you have been doing it and have the results to show for it. /ppFull professional fluency in German is a requirement for this role. /p /pbrh4WHAT WE OFFER /h4pulliImpact: Take ownership of a function that directly shapes customer outcomes and company growth. Your work will be felt at board level. /liliGrowth: A rare opportunity to shape CS at the moment a category is being created, with a natural path to team leadership as flowit scales. /liliEquity: PSOP from year one, scaling with the company toward Series A and beyond. /liliCompensation: Competitive salary and benefits. /liliCulture: Flat hierarchies, no bureaucracy, and a direct line to the founders. Decisions in hours, not weeks. /li /ul /pbrh4HOW TO APPLY /h4pSend your CV and cover letter to apply. /ph4About us /h4ppflowit is the Executive Decision Intelligence Platform for the C-suite. We surface what enterprise data stacks cannot: the human reality behind the KPIs. Why transformations stall. Why top talent churns. Why post-merger integrations leak productivity nobody can name. /ppWe work with senior leaders at some of the largest organisations in Europe, helping them make better decisions faster, with clarity that goes beyond what any dashboard can show. /ppWe are a small, high-conviction team based in Zürich, backed by Vi Partners, Alstin Capital, and Daniel Gutenberg. We are on the path to Series A and building the category from the ground up. /ppIf you want to work on something that has not been built before, with people who move fast and take the work seriously, you are in the right place. /p /p
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Senior Customer Success Manager • zürich, zurich, Switzerland

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