IT Service Operations Engineer (m/f/d)

This appeals to you

• Provide 1st and 2nd level IT support, resolving user inquiries and technical issues in a timely and effective manner
• Manage incidents and service requests using the ServiceNow ticketing system
• Coordinate and support employee onboarding and offboarding from an IT perspective
• Troubleshoot and resolve Microsoft Windows, Microsoft 365, and workplace IT issues
• Install, configure, and maintain laptops, desktops, mobile devices, and peripheral equipment
• Maintain and support audio/video conferencing systems, meeting room technology, and mobile presentation equipment
• Ensure the smooth operation of printers and local office IT infrastructure
• Assist with the setup, maintenance, and basic administration of server rooms and related infrastructure
• Collaborate with global IT teams and external vendors to deliver reliable IT services
• Maintain accurate IT documentation, asset records, and knowledge base articles

This is you

• 3-5 years of professional experience in 1st and 2nd level IT support or IT service operations
• Completed vocational training or a degree in Computer Science, Information Technology, or a related field
• Solid hands-on experience with Microsoft 365, SharePoint Online, and Microsoft Teams
• Strong knowledge of Windows operating systems; experience with Linux and macOS is a plus
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and Microsoft cloud technologies
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) and server infrastructure
• Excellent diagnostic, troubleshooting, and problem-solving skills with strong attention to detail
• Experience working with ITSM/ticketing tools (e.g. ServiceNow) is an advantage
• A customer-focused mindset with excellent communication skills
• A proactive, reliable team player who enjoys collaborating with others
• Fluent German and good English communication skills (spoken and written)

We offer you

• Flexible annual working hours based on a 40-hour week, with 100% employment
• Vacation entitlement: 25 days from the age of 20, 27 days from the age of 40 and 30 days from the age of 50
• Hybrid working model
• Bonus system and extra-mandatory pension fund contributions
• Individual training opportunities (internal and external)
• Various discounts (Health, Car, Entertainment and much more)
• Employee events
• Flat hierarchy structure
• Warm and international corporate culture based on respect and cooperation

Here you can find more information about us as an employer .

About us

Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts working together to shape the future of Hexagon. You can utilise and develop your skills in our highly innovative and diverse environment. Flexible working models allow you to ideally combine your professional and private interests.

Contact

If you have any questions, please do not hesitate to contact Romina Kwandt, Talent Acquisition Specialist.