IT Vendor Management Specialist, 80% (ID2134)

pThe AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.br/ For more information, visit: /p pAs part of the AO’s support units, our IT department offers information technology services to maintain and oversee computer infrastructure across the AO Foundation. /p Employment type / Anstellungsverhältnis: Permanent Workload percentage / Pensum: 80% Location / Standort: p Davos Platz, CH /p Experience level / gewünschtes Erfahrungsniveau: Experienced professional Application language / Bewerbungssprache: English or German ppbbShort Description /b /b /p /p pThe IT Vendor Managemnet Specialist is responsible for the strategic, operational, and financial management of all external IT partners, service providers, and technology vendors of the AO IT organization. The position ensures that all vendor delivered services meet the AO’s expectations in quality, security, cost efficiency, compliance, and performance.br/The role collaborates closely with Procurement, Security, IT Architecture, Infrastructure, IT Business Applications, Service Desk, and key business stakeholders to guarantee end to end service continuity and a professional vendor ecosystem. /pppbbMain Responsibilities /b /b /p /p pVendor Third-Party Management (60% of the role): /p liDevelop, implement, and continuously improve the AO’s vendor management framework, including policies, governance, and lifecycle management /li liDrive vendor consolidation /li liStrongly support changing vendors delivery method from a staff augmentation to a managed work approach /li liLead the full lifecycle: sourcing, evaluation, onboarding, contracting, performance management, productivity, renewal, and offboarding /li liEnsure compliance with AO information security and regulatory requirements, including periodic vendor audits and assessments /li pContract, Commercial Financial Management /p liLead contract negotiations in cooperation with IT procurement to secure cost-effective and high-quality services /li liManage vendor-related budgeting, financial forecasting, spend tracking, and cost optimization /li liEnsure alignment of all contracts with AO legal, procurement, and compliance requirements /li pSLA, KPI Performance Management /p liDefine service levels, KPIs, OLAs, and performance measures for all external providers /li liConduct structured performance reviews with vendors, including escalations and corrective action plans /li liEnsure transparency of service quality through standardized reporting and dashboards /li pRisk, Security Compliance /p liEnsure that all vendors adhere to AO’s Information Security Policy, IAM requirements, data-protection standards, and incident-response expectations /li liWork with the IT Security Manager to manage vendor-related risk assessments, security audits, and continuous improvement measures /li liMaintain a vendor risk register and ensure mitigation actions are implemented /li pOperations and Management Coordination (20% of role): /p pTeam Operational Coordination /p liCoordinate administrative and organizational activities within IT, maintain documentation and governance materials, and support planning of meetings, presentations, workshops, and reports. /li pManagement Support /p liServe as a central coordination point for IT leadership, stakeholders, and partners; track initiative progress, highlight priorities and risks, and prepare briefings to support decision-making. /li pPartner Stakeholder Management /p liAssist with partner coordination, meeting documentation, and action tracking while ensuring clear communication and strong relationships with vendors and service providers. /li pOperational Improvement /p liIdentify workflow inefficiencies, propose improvements, support digital tools and automation, and help monitor costs and performance to drive operational excellence. /li ppbbMain Requirements /b /b /p /p pEducational Requirements /p liBachelor’s or Master’s degree in Information Technology, Business Administration, or a related field /li liAdditional training in negotiation, contract law, or financial management is an advantage /li pCore Skills / Competencies /p liStrong expertise in IT vendor management, IT contract negotiation, and commercial governance /li liExcellent knowledge of IT service management frameworks (ITIL), SLA models, and performance management /li liSolid understanding of IT security, IAM, compliance standards, and risk management /li liExperience with Mircrosoft license models (Azure, MS365) /li liStrong communication, negotiation, and stakeholder management skills /li liAnalytical mindset with the ability to interpret complex operational and commercial data /li liAbility to manage multi vendor environments and resolve escalations in a structured and collaborative manner /li pJob Experience /p liMinimum 4 years of experience in IT vendor management /li liProven experience managing complex vendor ecosystems, including cloud, managed services, workplace, and infrastructure providers. /li liExperience in audit driven environments and security sensitive operational contexts. /li pLanguage Skills /p liProficient in English (written and spoken). /li liGerman is a strong asset. /li pJob Location /p liThis position requires regular (min 3x a week) presence in Davos HQ /li p bWe offer /b /p liAn interesting and varied job in an exciting and innovative organization /li liThe opportunity to be part of a highly committed international team /li liModern infrastructure /li liHigh degree of flexibility regarding working hours and location (depending on operational requirements) /li liGenerous package of social benefits, including supplementary vacation days and pension scheme contributions /li liInternal skills training opportunities and support for continued education /li