IT Support Specialist (50-100%)

pFull-time, open for Part-time /p pOn-site The IT Support Specialist is responsible for providing reliable day-to-day IT support for employees in Optotune Switzerland and ensuring the smooth operation of workplace technology. The role focuses on end-user support, device management, Microsoft 365 administration, onboarding and offboarding, and local IT operations. /p pWorking closely with the central Infrastructure Team in Slovakia, the IT Support Specialist acts as the primary local IT contact and provides hands-on assistance for infrastructure activities when required. The position contributes to delivering a stable, secure, and efficient IT environment while following company standards and procedures. /p h2Tasks /h2 ul liProvide first- and second-level IT support for hardware, software, Microsoft 365, printers, mobile devices, and workplace technology /li liPrepare and configure laptops, desktops, mobile devices, and accessories for new employees and manage onboarding and offboarding activitie /li liAdminister Microsoft 365 user accounts, licenses, group memberships, and support applications such as Outlook, Teams, OneDrive, and SharePoint /li liMaintain meeting room equipment, printers, and other office IT systems to ensure reliable daily operation /li liPerform basic troubleshooting of LAN, Wi-Fi, VPN, and endpoint connectivity issues, escalating complex incidents to the central Infrastructure Team when necessary /li liMaintain accurate IT asset inventory and coordinate hardware lifecycle activities, including replacements and warranty repairs /li liCoordinate with local IT vendors and service providers for hardware repairs, equipment deliveries, and on-site support activities /li liProvide hands-on support for infrastructure equipment, cabling, and other local IT tasks under the guidance of the central Infrastructure Team /li liMaintain technical documentation, asset records, and support tickets in accordance with company procedures /li liFollow company IT policies, cybersecurity requirements, and established support processes while contributing to continuous service improvement /li /ul h2Requirements /h2 pAt least 2 years of experience in IT support, service desk, or a similar technical support role /p ul liGood knowledge of Windows 10/11 administration and troubleshooting /li liPractical experience with Microsoft 365 applications and user administration /li liBasic knowledge of Microsoft Intune, Microsoft Entra ID (Azure AD), or Active Directory /li liBasic understanding of computer networking, including LAN, Wi-Fi, VPN, and TCP/IP concepts /li liExperience configuring and supporting laptops, desktops, printers, and mobile devices /li liStrong troubleshooting and problem-solving skills with a customer-focused approach /li liFluent English communication skills, both written and spoken /li liAbility to work independently while collaborating effectively with remote colleagues /li /ul pstrongPreferred Skills (Advantageous) /strong /p ul liExperience working in an international or multi-site company /li liKnowledge of meeting room technologies /li liExperience with IT asset management or ticketing systems /li liBasic knowledge of server hardware, networking equipment, or IT infrastructure environments /li liExperience supporting Microsoft Intune-managed devices /li /ul h2Benefits /h2 ul liBroad field of activity with short decision paths /li liExciting professional exchange in a fast-growing high-tech environment /li liRespectful and supportive corporate culture /li liFlexible working environment /li /ul pAre you an outgoing person looking for a challenging job in an innovative environment? Are you ready to take on responsibility and influence the future of our company? If so, then we would be pleased to get to know you! This opportunity is open for candidates, who are open to work from 50% up to full time. We would like to ask candidates to send us their CV in English language, thank you. /p pAt Optotune, we are committed to fostering an inclusive workplace and providing equal opportunities for all applicants and employees. We welcome applications from qualified candidates regardless of gender, age, nationality, ethnic origin, religion, disability, sexual orientation, or any other characteristic protected by applicable law. /p pFor this particular position we don’t work with external agencies. Thank you for understanding. /pbrpOptotune develops and manufactures industry shaping active optical components that allow customers around the globe to innovate. /p