StellenbeschreibungppbThis appeals to you /b /p /p liProvide 1st and 2nd level IT support, resolving user inquiries and technical issues in a timely and effective manner /li liManage incidents and service requests using the ServiceNow ticketing system /li liCoordinate and support employee onboarding and offboarding from an IT perspective /li liTroubleshoot and resolve Microsoft Windows, Microsoft 365, and workplace IT issues /li liInstall, configure, and maintain laptops, desktops, mobile devices, and peripheral equipment /li liMaintain and support audio/video conferencing systems, meeting room technology, and mobile presentation equipment /li liEnsure the smooth operation of printers and local office IT infrastructure /li liAssist with the setup, maintenance, and basic administration of server rooms and related infrastructure /li liCollaborate with global IT teams and external vendors to deliver reliable IT services /li liMaintain accurate IT documentation, asset records, and knowledge base articles /li ppbThis is you /b /p /p li3-5 years of professional experience in 1st and 2nd level IT support or IT service operations /li liCompleted vocational training or a degree in Computer Science, Information Technology, or a related field /li liSolid hands-on experience with Microsoft 365, SharePoint Online, and Microsoft Teams /li liStrong knowledge of Windows operating systems; experience with Linux and macOS is a plus /li liExperience with Active Directory, Microsoft Entra ID (Azure AD), and Microsoft cloud technologies /li liGood understanding of networking fundamentals (TCP/IP, DNS, DHCP) and server infrastructure /li liExcellent diagnostic, troubleshooting, and problem-solving skills with strong attention to detail /li liExperience working with ITSM/ticketing tools (e.g. ServiceNow) is an advantage /li liA customer-focused mindset with excellent communication skills /li liA proactive, reliable team player who enjoys collaborating with others /li liFluent German and good English communication skills (spoken and written) /li ppbWe offer you /b /p /p liFlexible annual working hours based on a 40-hour week, with 100% employment /li liVacation entitlement: 25 days from the age of 20, 27 days from the age of 40 and 30 days from the age of 50 /li liHybrid working model /li liBonus system and extra-mandatory pension fund contributions /li liIndividual training opportunities (internal and external) /li liVarious discounts (Health, Car, Entertainment and much more) /li liEmployee events /li liFlat hierarchy structure /li liWarm and international corporate culture based on respect and cooperation /li pHere you can find more information about us as an employer . /p ppbAbout us /b /p /p Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts working together to shape the future of Hexagon. You can utilise and develop your skills in our highly innovative and diverse environment. Flexible working models allow you to ideally combine your professional and private interests. ppbContact /b /p /p pIf you have any questions, please do not hesitate to contact Romina Kwandt, Talent Acquisition Specialist. /p
