CLIENT EXPERIENCE PROJECT MANAGER

ppYou will be responsible for developing and deploying innovative in-store and online client experiences that bring Jaeger-LeCoultre's manufacture heritage to life from phygital installations in flagship boutiques to digital storytelling on the brand's online platforms. Strong project ownership, rigorous coordination, and a client-centric mindset are essential to succeed in this role. /ppbHOW WILL YOU MAKE AN IMPACT? /b /ph31. Retail Phygital Instore Experience /h3pLead the end-to-end development and implementation of in-store client experiences integrating brand storytelling through: /pulliInteractive and phygital installations of new Client Experience in all new POS openings /liliIn-store screen deployment and audiovisual experiences in all POS in coordination with external agency /liliIntegration of manufacture storytelling content into retail software platforms /liliFull ownership of related project budgets: purchase orders, invoice tracking, financial forecasting /liliReporting frameworks to evaluate experience effectiveness, turning qualitative and quantitative insights into improvement /li /ulpSource watchmaking content in close collaboration with the Manufacture Ateliers, Heritage department, and Product Marketing team. Coordinate planning, installation and animation of new tools with dedicated teams. /ph32. Boutique Rollout Activation /h3pManage the end-to-end implementation of client experience initiatives for new boutique openings and existing locations: /pulliEnsure consistent execution and adherence to brand guidelines across all markets /liliCollaborate with Store Design Planning , VM, and commercial teams to align on timelines, installation logistics, and brand standards /liliAct as the primary point of contact for markets throughout rollout phases /liliSupport adoption of new tools at POS by developing usage guidelines and training toolkits /li /ulh33. Online Watchmaking Experience /h3pIn close coordination with the internal digital and CRM teams, you will pilot projects to enhance the brand's online watchmaking experience: /pulliManage the integration of manufacture storytelling content onto the website /liliOversee with external agency and creative contact, the development of new functionalities on the dedicated online booking platform, acting as project lead /li /ulh3WHAT ABOUT YOU? /h3h3Experience Background /h3ulli5 to 7 years of proven experience in project management within luxury retail, client experience, VM or trade marketing /liliDemonstrated track record of deploying phygital tools or experiential retail installations across multiple markets /liliFamiliarity with boutique rollout processes and retail operations is a plus /li /ulh3Skills Competencies /h3ulliCross-functional project management: ability to coordinate multiple internal stakeholders and external vendors /liliStrong business acumen combined with a genuine sensitivity to luxury brand codes /liliAnalytical mindset: comfortable building and interpreting reporting frameworks and performance data /liliProficient in Microsoft Excel and PowerPoint, familiarity with project management and reporting tools is a plus /liliClient-centric mindset with strong business acumen and a genuine sensitivity to luxury brand codes /liliExcellent communication and presentation skills /liliCurious and proactive, with an innovative mindset always looking to improve existing experiences and bring new ideas /liliDetail-oriented and highly organised, able to manage multiple concurrent projects /liliLanguages: French English mandatory (working languages) /li /ul /p #J-18808-Ljbffr