Campus Life & Student Support Coordinator

pbCampus Life Student Support Coordinator /b /ppbTemporary contract /b/ Crans-Montana, Switzerland /pp , part of , is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE). /p p2nd in the 2026 QS World University Ranking in Hospitality and Leisure Management and 2nd in employer reputation category. /p p Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute. /p p Les Roches Marbella, certified ISO-14001 and ISO-9001. /p p Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions. We offer an innovative, collaborative and thriving environment. /ppbQualifications Skills /bbr/bEssential /bbr/Experience in student services, hospitality, customer service, education, administration, or a related support role.br/Strong interpersonal and communication skills.br/Excellent organisational and follow-up abilities.br/Ability to work effectively with students from diverse cultural backgrounds.br/Proactive, service-oriented, and solution-focused approach.br/Ability to manage multiple priorities and maintain confidentiality.br/Fluent English (spoken and written).br/bValuable /bbr/Arabic language skills.br/French language skills.br/Knowledge of Swiss administrative processes and local services.br/Personal Attributesbr/Friendly, approachable, and professional.br/Patient, supportive, and culturally aware.br/Strong problem-solving skills and sound judgement.br/Well-organised, reliable, and proactive.br/Team player with a genuine commitment to student success and experience. /ppbRole Overview /bbr/Reporting to the Director of Student Services and working closely with the Academic Operations Coordinator, the Campus Life Student Support Coordinator supports students throughout their journey at Les Roches, with a primary focus on B2B student groups.br/This is a 6-month fixed-term position, created to support the growing needs of B2B student cohorts, with the possibility of extension based on programme requirements and institutional needs.br/The role acts as a trusted and approachable point of contact, helping students navigate campus services, understand institutional processes, and adapt to life in Switzerland. The successful candidate will provide practical guidance, answer day-to-day questions, support students in resolving routine challenges, and ensure they receive the assistance they need from the appropriate departments when required.br/While supporting B2B students is a key priority, the role is part of the Student Services team and may support the broader student population as needed.br/ /ppbKey Responsibilities /bbr/bStudent Support Guidance /bbr/Act as a first point of contact for student questions, concerns, and practical day-to-day matters.br/Provide guidance on campus procedures, services, policies, and expectations.br/Help students successfully adapt to life in Switzerland and at Les Roches.br/Encourage student independence, responsibility, and engagement.br/Follow up with students to ensure required actions and administrative processes are completed.bbr/br/Campus Navigation Liaison /bbr/Serve as a key point of contact for students seeking guidance and support.br/Guide students in accessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations.br/Provide first-line support for routine enquiries and resolve issues whenever possible.br/Prepare students for appointments by clarifying processes, expectations, and next steps.br/Identify matters requiring additional intervention and refer them to the appropriate department or the Director of Student Services.br/Maintain regular communication with the Academic Operations Coordinator regarding emerging student needs and programme-related concerns.br/Student Support Successbr/Provide practical guidance to help students adapt to life in Switzerland and at Les Roches.br/Explain administrative processes, institutional requirements, and available support services.br/Guide students in managing everyday challenges and accessing appropriate resources.br/Monitor and follow up on required actions, ensuring key deadlines and obligations are met.br/Promote student engagement with Career Services, internship preparation, and professional development opportunities.br/Support students before and during their internship experience by providing practical guidance, follow-up, and assistance with administrative, travel, accommodation, and other logistical matters, while working closely with the Internship Department and relevant campus services.br/Support onboarding, orientation and student communications.br/Assist with group visits, excursions, and programme-related activities as required.br/Support graduation-related communications and ensure students complete required administrative steps.br/Encourage independence, accountability, and successful integration into the Les Roches community.br/ /ppbAdministrative Support /bbr/Maintain accurate records of student interactions and follow-up actions.br/Coordinate student communications and administrative activities within Student Services.br/Contribute to departmental projects and continuous improvement initiatives.br/Prepare reports, updates, and summaries as required. /p