StellenbeschreibungpWe are looking for a bPlatform Manager – Wallet Infrastructure /b to support the operation, stability, and continuous improvement of our platform. You will be the second-line owner for production incidents, coordinate releases across technical and delivery teams, integrate new institutional clients, and turn recurring issues into a prioritized improvement roadmap. The role sits at the intersection of technology, operations, and stakeholder service — the person who keeps the wallet infrastructure running and brings new clients onto them. /ppbResponsibilities /b /pliApplication platform stability: Own the day-to-day running of Crypto Finance's wallet infrastructure, ensuring availability, stability, and performance in production. /liliProduction incident management: Act as the second line (L2) owner for production incidents — receiving escalations from first line (relationship managers, operations), owning triage and resolution through configuration changes, conducting root cause analysis, and escalating code-level defects to engineering (third line). /liliRelease management: Plan and coordinate platform releases with the engineering and QA team — scheduling, change control, pre-release validation, and post-release verification. /liliClient integration onboarding: Support institutional clients through integration and troubleshooting, ensuring each client passes conformance testing certification before going live in production. /liliSystem configuration: Configure and maintain platform and application settings to meet business and client requirements. /liliTicket backlog management: Open, track, and manage tickets for production issues and improvements, and maintain and prioritize the backlog. /liliContinuous improvement: Evaluate platform performance and drive improvements to reliability, speed, and scalability. /liliDelivery coordination: Support the Product Manager on ongoing initiatives and ensure platform upgrades are delivered on time. /liliStakeholder communication: Collaborate with internal teams (engineering, operations), institutional clients, and vendors to ensure the platform meets business needs and that issues are resolved promptly. /liliSecurity compliance: Ensure that the platform adheres to relevant security, regulatory, and compliance requirements, including DORA. /liliKnowledge management: Maintain comprehensive platform documentation and a current knowledge base. /lipbRequirements /b /pliMinimum 3 years of operating or managing production-grade financial technology platforms within financial services. /liliWorking knowledge of blockchain technology, transaction workflows, and wallet infrastructure setups. /liliProven experience in production incident management and root cause analysis. /liliExperience coordinating releases and change management across technical and vendor teams. /liliStrong understanding of API-based integrations and system connectivity (REST, WebSocket). /liliProficiency with ticketing and backlog management tools (Jira preferred). /liliFamiliarity with regulatory frameworks relevant to financial markets (, DORA). /lipbBenefits /b /pliBe part of an international, fast-paced blockchain and fintech team led by experienced professionals /liliShape the future of finance while working at the cutting edge of B2B digital asset solutions /liliContribute to a collaborative, entrepreneurial culture with flat hierarchies /liliTake on meaningful responsibility with room for learning and professional growth /liliGain deep industry insights and make a tangible impact /liliJoin regular company-wide meetings, knowledge-sharing sessions, and team events /liliEnjoy a modern and central workplace in Zurich with top-tier infrastructure /lipbOur culture /b /ppAt the heart of our company, we prioritize: /pliInnovation and Continuous Learning /liliCollaboration and Knowledge Sharing /liliEntrepreneurial Spirit and Flat Hierarchies /liliValues such as Excellence, Delivery, Ownership, Passion, and Unity /lipbPlease note: /b /pliWe do not accept CVs from recruiting or staffing agencies. /liliDue to the Swiss labor legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered. /liliIf this is the position for you, and you have a Swiss work permit and/or EU citizenship, please send us your complete application, incl. cover letter, CV, and references. /li
