IT Onsite Support Engineer (Basel, 1st, 2nd level support, English, German)

pD-ploy is an bIT /b and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. /ppWe pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the bIT /b community, we optimize our customer‘s bIT /b productivity and contribute to the organization’s success and value. /ppWe are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where bIT /b counts, join us! /pppbTasks and Responsibilities /b /p /p liAct as the main point of contact for end users with IT related issues, requests or questions /li liOccasionally provide meeting and conferencing support to the top-level management in a corporate environment /li liActively contribute to the knowledge database /li liResolve software, hardware and device issues reported by the end users /li liSupport the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system /li liRemote access solution (VPN) implementation and support /li liEscalate service issues when required /li liCommunication with end users as required, keeping them informed of ticket progress /li liAdvise and train staff on computer operations and software applications /li pbRequirements /b /p liGood understanding of Information Technology; trends, products and solutions /li li1+ years’ experience in a similar position supporting a variety of technologies and services /li liIn depth knowledge of: /li liWindows OS (Windows 7 10) /li liMicrosoft Office Office 365 applications /li liPC\Laptop hardware /li liPC\Laptop peripherals, including printers /li liMobile devices /li liBasic knowledge of /li liActive Directory /li liExchange /li liITIL certification is an advantage /li liHighly self-motivated and directed with a keen attention to detail /li liCustomer focused with a passion and drive for customer satisfaction and delivering business values /li liA service-oriented mindset and always striving to deliver on tasks and projects /li liAbility to work independently as well as willing to follow directions and best practices /li liGreat communication and interpersonal skills /li liFluent German and English (written and spoken) communication skills /li liFriendly, supportive and flexible personality with quick learning ability /li liGood team player with planning and organizing skills multi-task /li liCandidates have to declare Criminal record extract not older than 3 months /li pbBenefits /b /p liBroad range of activities, tasks, and projects /li liFlexible working conditions /li liVouchers (B-day voucher, wedding, and new born surprise) /li liFishing for Friends program – our referral program /li liRefreshments in the D-ploy office /li liFurther development and professional advancement /li liFriendly and international working environment /li liCompany-sponsored events /li liCompetitive salary and various benefits /li pIs bIT /b in your DNA? /p