Customer Success Manager

pEnterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years. /p pWe work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology. /p pOur global team includes more than 70 highly skilled professionals from diverse backgrounds. /p pWe foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you’ll experience a unique blend of passion, purpose, challenge, and fun. /p h2Tasks /h2 pAs stronga Customer Success Manager /strong in our conversational AI company, you won't just manage customer accounts – you'll guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions. Your blend of technical expertise, problem-solving skills, and relationship-building talent ensures that customers not only adopt our products but also grow successfully with them. /p pstrongMain tasks /strong /p ul listrongOnboarding Navigator /strong: Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs. /li listrongSolution Implementer /strong: Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the specific use cases and business objectives of the customers. /li listrongTesting QA advocate /strong: Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of the bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards. /li listrongOptimization partner /strong: Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI. /li listrongEngagement Conductor /strong: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals. /li listrongRelationship architect /strong: Build strong, long-term relationships – as a basis for trust, success and mutual growth. /li listrongAdoption catalyst /strong: Conduct training, enablement workshops and documentation to empower customer teams to use our tools effectively and independently. /li listrongFeedback Loop Coordinator /strong: Translate customer feedback and needs into concrete recommendations for action and work closely with the product and engineering teams to further develop our solutions. /li listrongGrowth Scout /strong: Work with sales to identify renewal, expansion, and upselling opportunities and drive joint growth. /li /ul h2Requirements /h2 ul liNative-level proficiency in German/Swiss-German is required, along with strong English communication skills and the ability to engage effectively across technical and business stakeholders. Proficiency in French and Spanish is an added advantage. /li liBachelor’s or Master’s degree in Business Administration, Computer Science, or a related field. /li li3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally within SaaS or automation environments. /li liProven experience in partner enablement, including training, mentoring, and supporting implementation partners to independently deliver Enterprise Bot solutions and drive successful customer outcomes. /li liHands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing is highly desirable. /li liKnowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is a strong advantage. /li liStrong analytical skills with the ability to interpret data and translate insights into actionable recommendations. /li liExcellent communication and presentation skills, with the ability to explain technical concepts in a clear, customer-friendly manner. /li liProven ability to manage multiple client projects simultaneously and meet deadlines in a fast-paced environment. /li liTeam-oriented mindset with a strong focus on driving customer value and achieving measurable outcomes. /li /ul h2Benefits /h2 ul liBe part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises. /li liJoin a diverse, global team that values collaboration, open feedback, and strong customer focus. /li liEnjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact. /li liGain direct exposure to enterprise clients and real-world AI implementations. /li /ul pIf you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application. /p pApply now and become part of a diverse and dedicated team that is actively shaping the future of automation and conversational AI – solution by solution. /pbrpEnterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, ÖBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations. /p pOur innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively. /p