Associate Director, Commercial Operations

h3Associate Director, Commercial Operations /h3 pbMISSION /b /p pMirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. /p pbPOSITION SUMMARY /b /p pThe Associate Director Commercial Operations will support commercial decision-making and execution through robust forecasting, commercial insights, market research, competitive intelligence, and effective sales operations. /p pKey areas of responsibility include commercial forecasting, Sales Incentive Plan management, Veeva CRM administration and field-force support, territory design, segmentation and targeting, Sales Force Effectiveness, as well as the coordination of market research and competitive intelligence activities. /p pThe successful candidate will be a hands‑on Commercial Operations professional with strong analytical capabilities, sound commercial judgment, and excellent business partnering skills. As a collaborative team player, this person will work closely with Brand Leads, Country General Managers, Commercial and Sales Leadership, Finance, Market Access, Medical, and external partners in a dynamic, entrepreneurial biotech environment. /p pThis is an ideal opportunity for someone who combines strategic thinking with operational excellence, enjoys building and improving processes in a fast-moving environment, and is willing to go the extra mile to help the business succeed. /p pThis position requires an onsite presence in Zug, offering the opportunity to be deeply integrated into Mirum’s company culture. Remote working is permitted in accordance with Mirum policy and as agreed with the reporting manager. /p pbJOB FUNCTIONS/RESPONSIBILITIES /b /p pbForecasting Business Planning /b /p ul liLead the development, maintenance, and continuous improvement of commercial forecasting models across brands and countries. /li liPartner with Country General Managers, Brand Leads, Finance, and Commercial Leadership and facilitate the creation update of country level mid long-range forecasts /li liEnsure forecasts are transparent, assumption-driven, well documented, and aligned with Finance and Commercial Leadership. /li liIdentify key forecast risks and opportunities and provide clear recommendations to support business decisions. /li liPartner with Brand Leads and Commercial Leadership to define research and competitive intelligence priorities aligned to key business questions. /li liDevelop research briefs, select methodologies, manage RFPs, evaluate vendor proposals, and oversee projects from briefing to final delivery. /li liSupport qualitative and quantitative research including market assessments, customer insights, patient journeys, ATUs. /li liMonitor competitive landscape across public sources (competitor activity, clinical trials, regulatory updates, congresses, investor materials, market access developments, and commercial signals). /li liTranslate findings and competitive developments into actionable commercial implications for brand strategy, forecasting, launch planning, and decision-making. /li liEnsure compliance with internal legal, procurement, compliance, and pharmacovigilance requirements. /li liManage Sales Incentive Plans for country sales teams, including plan design, target setting, performance tracking, calculation, reconciliation, communication, exception management and coordination of payouts in partnership with key stakeholders. /li liOwn the commercial administration of Veeva CRM for Mirum International, including users, territories, targeting lists and relevant field configurations; provide first‑level support and coordinate testing and roll‑out of system enhancements with US counterparts. /li liSupport territory design, field‑force deployment and roster management, ensuring alignment with market potential, patient populations, referral pathways and commercial priorities. /li liSupport facilitate segmentation and targeting process, translating strategic customer priorities into actionable target lists, call plans and CRM execution. /li liDevelop Sales Force Effectiveness KPIs and provide insights on territory performance, customer coverage, reach/frequency, CRM adoption and field execution. /li liSupport field‑force onboarding, CRM training, launch readiness and continuous improvement of Sales Operations processes and governance. /li /ul pbQUALIFICATIONS /b /p pbEducation /Experience: /b /p ul liBachelor’s degree required, Master a plus, preferably in Business, Finance, Economics, Data Sciences or a related field. /li li5 years of experience in pharmaceutical, biotech or life sciences Commercial Operations, Sales Operations, Commercial Excellence or a related function. /li liDemonstrated hands‑on experience in commercial forecasting and working with senior commercial stakeholders, experiencewith Veeva CRM administration, Sales Incentive Plans, territory alignment, segmentation and targeting, and field‑performance reporting, Experience in managing market research projects and generating competitive insights. /li /ul pbKnowledge, Skills and Abilities: /b /p ul liAdvanced Excel and forecasting model development skills. /li liStrong analytical capabilities and experience developing commercial dashboards and visualizations, preferably using Power BI. /li liExperience with Snowflake or similar cloud‑based data platforms is a plus. /li liAbility to work with commercial datasets including sales, account, CRM, market access, market research and performance data. /li liSQL knowledge and familiarity with VBA, Python and effective use of AI‑enabled tools are desirable. /li liFamiliarity with pharmaceutical secondary data, claims, prescription, CRM and/or patient‑level data is beneficial. /li liCollaborative, hands‑on team player with strong business partnering skills; comfortable operating in ambiguity, challenging assumptions and thinking creatively. /li /ul p#LI‑HYBRID /p pMirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws. /p pMirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. /p #J-18808-Ljbffr