Responsable Qualité Client 80 - 100% (h/f/d)

ppBACHMANN FORMING AG is the leading company in packaging manufacturing using the thermoforming process in Switzerland and offers our customers innovative solutions and high-quality products. With state-of-the-art technology and a motivated team, we focus on professionalism and quality. /p pTo strengthen our quality management, we are looking immediately or by arrangement for a committed and analytical personality as bCustomer Quality Manager 80 - 100% (m/f/d) /b /p h3Your Tasks /h3 ul liCentral contact person and process responsibility for quality-relevant customer complaints /li liProcessing and coordination of customer complaints according to common quality methods (8D, 5-Why, Ishikawa etc.) /li liAnalysis of root causes as well as initiation, monitoring and effectiveness checking of corrective and preventive actions (CAPA) /li liClose cooperation with production, quality assurance, development, purchasing and sales for sustainable improvement of product and process quality /li liAnalysis of quality indicators as well as derivation and implementation of improvement measures /li liSupport in the further development of the quality management system /li liParticipation in customer audits as well as support in internal and external audits /li /ul h3Your Profile /h3 ul liTechnical basic training with further education in quality management /li liSeveral years of professional experience in quality management of a manufacturing company, ideally in the food or life sciences industry /li liExperience in handling customer complaints and good knowledge of quality standards /li liVery high quality awareness, structured and reliable working style as well as confidence in the application and maintenance of documentation in IT systems (SAP knowledge advantageous) /li liVery good oral and written communication skills in German and English for internal documentation as well as communication with internal and external partners /li liSolution-oriented, communicative personality with the ability to initiate change, engage teams and sustainably anchor continuous improvements /li /ul h3What We Offer You /h3 ul liA new challenge every day in a dynamic, highly automated and modern environment /li liOpen and innovative corporate culture /li liInternal and external training opportunities /li liFlat hierarchies and quick decisions /li liArea of responsibility with plenty of room for personal responsibility and independent work /li /ul /p #J-18808-Ljbffr