Vendor Excellence Specialist (m/w/d)

ph3Job Description /h3 pShape the Future of Payments—Your Next Chapter at Nexi. At Nexi, growth isn’t just about business—it’s about our people. We believe that the best opportunities often start from within, and we’re committed to helping our employees take their careers to the next level. /p pAre you ready to explore a new challenge and continue making an impact within Nexi? /p h3About your future Role: Vendor and Performance Excellence Specialist /h3 pWe are seeking a Vendor and Performance Excellence Specialist to join our Operations Excellence team. This position is responsible for driving operational excellence across external vendors and internal service delivery by defining performance frameworks, monitoring KPIs, and leading continuous improvement initiatives. The role ensures vendors consistently meet contractual, regulatory, and service quality expectations while supporting strategic transformation goals and projects. /p pJob located in Gland (VD) or Wallisellen (ZH). /p h3Key Responsibilities /h3 ul liOwn the vendor performance management framework, including SLAs, KPIs, scorecards, and governance routines. /li liMonitor vendor performance, identify gaps, and lead corrective action and improvement plans. /li liAct as the primary point of contact for vendor performance, escalations, and service reviews. /li liDrive continuous improvement initiatives across vendor operations, focusing on efficiency, quality, and cost optimization. /li liEnsure compliance with regulatory, risk, and internal control requirements related to outsourcing and vendor management. /li liCollaborate with Procurement, Legal, Risk, and Operations teams on contract reviews and performance‑related decisions. /li liPrepare and present performance reports and insights to senior stakeholders. /li liSupport vendor transformation initiatives, including process optimization and digital enablement. /li /ul h3Key Skills Experience /h3 ul li5+ years experience in vendor management, customer service management, or operational excellence /li liSolid understanding of SLA/KPI frameworks and service governance /li liAnalytical mindset with strong data interpretation and reporting skills /li liExcellent stakeholder management and negotiation skills /li liGerman and English mandatory, French is a plus /li liExperience in call center management or regulated environments is a strong advantage /li /ul h3Why Make Your Next Move Within Nexi? /h3 pChange Your Career: Take on new responsibilities, develop your skills, and gain fresh perspectives—all while staying within a company that values your growth. /p pStay Inspired: Work with talented colleagues across different teams and locations, enriching your experience in an international and collaborative environment. /p pAccess to Learning Development: Benefit from ongoing training, mentorship, and opportunities like our PayTech University to support your professional journey. /p /p #J-18808-Ljbffr