StellenbeschreibungpstrongLocation: /strong Switzerland | Full-TimebrstrongDepartment: /strong AfterSales /ppstrongReports to: /strongHead of AfterSales in Switzerland /ppWe are searching for an AfterSales Area Manager to join our Swiss operations and become part of our forthcoming growth.strongbr/strong /p pstrongYour Responsibilities: /strong /pul liManage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters. /li liMonitor and improve service quality, customer satisfaction, and operational efficiency. /li liEnsure compliance with company aftersales standards, processes, and KPIs. /li liAnalyze market and dealer performance data to identify opportunities for improvement and growth. /li liSupport dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving. /li liLead training initiatives and share best practices with service partners to enhance technical and customer care competence. /li liAct as the main escalation point for customer and dealer issues, ensuring swift and effective resolution. /li liReport market trends, competitor activity, and customer insights to internal stakeholders. /li liCollaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives. /li /ulpstrongYour Profile: /strong /pul liAt least 5 years of experience in Automotive After Sales experience in Switzerland. /li /ulul liAcademic Degree with specialization in engineering or similar business area. /li liStrong knowledge of workshop processes, warranty, and parts operations. /li liExcellent analytical, problem-solving, and communication skills. /li /ulul liFluent in English and German, French and Italian will be considered an asset. /li liAbility to work independently and travel frequently within Switzerland. /li liHands-on, result oriented, pressure tolerant, do more talk-less attitude is indispensable. /li /ulpstrongWhat We Offer /strong /pul liA dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology. /li /ulul liOpportunities for professional growth and development within a global organization. /li /ulul liCompetitive salary and benefits package. /li /ulul liThe chance to contribute to a greener future through impactful marketing initiatives. /li /ulpBYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide. /ppbr/p
