StellenbeschreibungpOn behalf of a leading international luxury house, we are seeking an experienced bFlagship Boutique Manager /b to lead its prestigious Zurich flagship, located in one of Switzerland’s most exclusive retail destinations.br/ /ppManaging a team of associates, this role calls for a well rounded leader who combines strong ambassadorship and commercial acumen with an exceptional sense of service, product, and client relationships. The successful candidate will ensure the boutique operates at the highest standards of performance, presentation, and client engagement, in line with the brand’s positioning within the global luxury landscape. /ppbRESPONSIBILITIES /bbr/ /ppbFlagship Leadership Retail Performance /b /pliLead, inspire, and develop a team of about 20 associates across all boutique functions /liliDrive commercial performance through KPIs while maintaining a highly qualitative, service-driven culture /liliEnsure excellence in visual merchandising, product presentation, and overall boutique standards /liliPartner closely with regional leadership to execute strategic objectives /lipbClient Experience Clienteling /b /pliBuild and nurture long-term relationships with local and international HNW/UHNW clientele /liliDeliver highly personalized, discreet service aligned with elevated luxury standards /liliLead and elevate CRM and clienteling practices within the team /liliStrengthen the boutique’s positioning within Zurich’s luxury ecosystem /lipbOperations Boutique Management /b /pliOversee daily boutique operations ensuring efficiency, compliance, and excellence at all times /liliManage stock, inventory integrity, and operational procedures in line with brand guidelines /liliAct as key liaison with internal stakeholders and external partners where required /liliEnsure seamless coordination across all boutique activities /lipbTeam Leadership Development /b /pliRecruit, coach, and develop a high-performing and cohesive team /liliFoster a culture of elegance, accountability, collaboration, and discretion /liliLead by example with strong presence on the floor and during key commercial moments /lipbPROFILE /b /pli15+ years’ experience in luxury retail, including leadership of flagship or high-profile boutiques /liliStrong background in fashion, accessories, or lifestyle luxury environments /liliProven success managing demanding HNW/UHNW clientele /liliExcellent leadership presence with refined interpersonal and communication skills /liliHighly organized, detail-oriented, and operationally strong /liliFluent in English and German; additional languages such as French or Italian are an advantage /liliBased in Switzerland or willing to relocate (EU nationals only) /lipbWhy This Role /b /ppThis is a rare opportunity to lead one of Zurich’s most prestigious luxury retail locations, at the heart of one of Europe’s most refined shopping destinations. The role offers high visibility, significant autonomy, and the chance to shape the performance and client experience of a flagship boutique operating at the highest standards of contemporary luxury. /ppbApply Online /b or reach out to our team and take a step towards your next fulfilling career opportunity! /p
