Application Manager - Wallet Infrastructure

We are looking for a Platform Manager – Wallet Infrastructure to support the operation, stability, and continuous improvement of our platform. You will be the second-line owner for production incidents, coordinate releases across technical and delivery teams, integrate new institutional clients, and turn recurring issues into a prioritized improvement roadmap. The role sits at the intersection of technology, operations, and stakeholder service — the person who keeps the wallet infrastructure running and brings new clients onto them.

Responsibilities

• Application & platform stability: Own the day-to-day running of Crypto Finance's wallet infrastructure, ensuring availability, stability, and performance in production.
• Production incident management: Act as the second line (L2) owner for production incidents — receiving escalations from first line (relationship managers, operations), owning triage and resolution through configuration changes, conducting root cause analysis, and escalating code-level defects to engineering (third line).
• Release management: Plan and coordinate platform releases with the engineering and QA team — scheduling, change control, pre-release validation, and post-release verification.
• Client integration & onboarding: Support institutional clients through integration and troubleshooting, ensuring each client passes conformance testing certification before going live in production.
• System configuration: Configure and maintain platform and application settings to meet business and client requirements.
• Ticket & backlog management: Open, track, and manage tickets for production issues and improvements, and maintain and prioritize the backlog.
• Continuous improvement: Evaluate platform performance and drive improvements to reliability, speed, and scalability.
• Delivery coordination: Support the Product Manager on ongoing initiatives and ensure platform upgrades are delivered on time.
• Stakeholder communication: Collaborate with internal teams (engineering, operations), institutional clients, and vendors to ensure the platform meets business needs and that issues are resolved promptly.
• Security & compliance: Ensure that the platform adheres to relevant security, regulatory, and compliance requirements, including DORA.
• Knowledge management: Maintain comprehensive platform documentation and a current knowledge base.

Requirements

• Minimum 3 years of operating or managing production-grade financial technology platforms within financial services.
• Working knowledge of blockchain technology, transaction workflows, and wallet infrastructure setups.
• Proven experience in production incident management and root cause analysis.
• Experience coordinating releases and change management across technical and vendor teams.
• Strong understanding of API-based integrations and system connectivity (REST, WebSocket).
• Proficiency with ticketing and backlog management tools (Jira preferred).
• Familiarity with regulatory frameworks relevant to financial markets (, DORA).

Benefits

• Be part of an international, fast-paced blockchain and fintech team led by experienced professionals
• Shape the future of finance while working at the cutting edge of B2B digital asset solutions
• Contribute to a collaborative, entrepreneurial culture with flat hierarchies
• Take on meaningful responsibility with room for learning and professional growth
• Gain deep industry insights and make a tangible impact
• Join regular company-wide meetings, knowledge-sharing sessions, and team events
• Enjoy a modern and central workplace in Zurich with top-tier infrastructure

Our culture

At the heart of our company, we prioritize:

• Innovation and Continuous Learning
• Collaboration and Knowledge Sharing
• Entrepreneurial Spirit and Flat Hierarchies
• Values such as Excellence, Delivery, Ownership, Passion, and Unity

Please note:

• We do not accept CVs from recruiting or staffing agencies.
• Due to the Swiss labor legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered.
• If this is the position for you, and you have a Swiss work permit and/or EU citizenship, please send us your complete application, incl. cover letter, CV, and references.