Boutique Manager & Hospitality Coordinator (M/F, 100%)

ppJoin TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win - every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us? /p pStart date: October /p h3Job Responsibilities /h3 ul liDrive Sales Performance at the Boutique ul liBe an exceptional ambassador for TAG Heuer, immersing clients, partners and employees in the world of TAG Heuer at our manufacture to drive sales /li liManage boutique activations through events and develop initiatives to drive client traffic to the manufacture /li liCollaborate closely with the Heritage team and internal stakeholders in La Chaux-de-Fonds to ensure maximum engagement and provide exceptional visits to clients, partners and employees /li liAchieve individual and boutique sales targets through expert selling techniques /li liManage internal sales for TAG Heuer staff within the HQ boutique /li liDevelop Client Relationships with Unforgetable Visits /li /ul /li liBuild indelible client connections through exceptional tours of the museum and manufacture /li liWork closely with the hospitality team to ensure seamless execution of visits /li liBuild strong relationships with TAG Heuer's most valued clients to provide an exceptional experience in partnership with the clienteling team and regional markets/partners /li liCommunicate the TAG Heuer story and brand values with enthusiasm at the highest level /li liEngage with wholesale and boutique staff in other regions to help strengthen client relationships /li liStay up to date on industry trends, news, and relevant social media channels to enhance engagement with clients /li liEnsure Operational Excellence ul liOversee daily boutique operations in coordination with management /li liUtilize retail tools (CEGID, Salesforce) effectively /li liOversee after-sales processes until product return /li liEnsure consistent visual merchandising standards /li liFoster a positive, inclusive, and supportive work environment /li liEnsure boutique maintenance and compliance with internal policies in collaboration with the General Services team /li /ul /li /ul h3Profile /h3 pMinimum 2 years of experience in the luxury industry, ideally watchmaking Unrivaled passion for TAG Heuer and the watchmaking industry Strong sales and client service track record Excellent communication and interpersonal skills; fluency in French and English is required, and additional languages are a plus Proven clienteling ability and customer focus High commercial awareness and attention to detail Proficient with retail/CRM tools (e.g., CEGID, Salesforce) Excellent personal presentation /p h3Additional Information /h3 pPlease note that this Boutique Manager position is based at TAG Heuer's headquarters. As such, the boutique is closed on weekends, and the role follows standard office hours. /p h3Your benefits at TAG Heuer (non-exhaustive list): /h3 ul liA minimum of 5 weeks' vacation, additional bridge days off, and extra leave days granted due to the company's closure between Christmas and New Year /li liSabbatical leave up to 6 months, with continued pension coverage /li liAttractive monthly contribution toward health insurance and access to competitive pension and benefits plans /li liFinancial contribution toward public transportation passes and meal expenses /li liTailor-made onboarding program /li liCareer and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!) /li liExclusive discounts on selected TAG Heuer and LVMH products /li /ul pAs an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued. /p /p #J-18808-Ljbffr