Technical Coordinator - Nespresso

ph2Technical Coordinator - Nespresso /h2pCompany: Nespresso /ppLocation: La Tour-de-Peilz, CH /ppFunction: Administrative /ppJob Type: Hybrid /ppLocation: La-Tour-de-Peilz, Switzerlandbr /Work model: Hybrid / Full time br /Contract type / duration: Permanent /ppReimagine what coffee can be. Reimagine what you can become. /ppAs a Technical Coordinator at Nespresso, your mission is to help deliver an exceptional after-sales service experience by coordinating technical knowledge, training activities, and continuous improvement initiatives across our service network. You will make a difference by collaborating closely with Customer Relationship Center teams, Sales teams, Boutique Technical Support teams, repair centers, logistics partners, outsourcers, and technical specialists. This is your opportunity to elevate the world of coffee while driving positive impact. /ppHow you’ll make an impact as a Technical Coordinator /pulliCreating and continuously updating training materials for machines, processes, and technical topics, ensuring our teams are equipped with the right knowledge and ready to support new product launches. /liliDelivering engaging training sessions and coaching for internal and external stakeholders, helping build confidence and technical expertise across both B2C and B2B activities. /liliActing as a trusted point of contact for repair centers, outsourcers, and internal teams, supporting the resolution of technical questions, special cases, and operational challenges. /liliConnecting people across multiple departments and partners, fostering collaboration, knowledge sharing, and alignment to deliver a high-quality customer experience. /liliAnalyzing operational and customer service indicators, identifying root causes, spotting improvement opportunities, and contributing to better performance across the after-sales service network. /liliSupporting the continuous improvement of repair and after-sales processes to enhance service quality, operational efficiency, and customer satisfaction. /li /ulpWhat will make you successful /pulliBringing initial experience in a technical, customer service, training, or operational environment, together with a genuine interest in learning and developing your technical expertise. /liliApplying a structured and organized approach to your work, with the ability to manage priorities independently, follow procedures, and deliver high-quality outcomes. /liliUsing Microsoft Excel, Word, PowerPoint, and digital tools confidently to create training materials, analyze information, and support day-to-day activities. /liliBuilding strong relationships with ease, communicating confidently with a variety of stakeholders, facilitating knowledge sharing, and feeling comfortable working across multiple teams and functions. /liliCommunicating fluently in French and German with good understanding of English. /liliEmbodying our WECAN behaviors: We Inspire, we Care, we Act, and we Innovate. /li /ulpAt Nespresso, we grow together in a culture of care, inclusion, and innovation. /ppOur benefits are designed to support your growth and wellbeing, so you can thrive at work and in life: /pulliFlexible working options, including hybrid work possibilities (for office based roles) /liliPaid holidays beyond legal requirements /liliLearning and development opportunities to grow your career /liliPerformance based bonus /liliHealthcare contribution and access to the Employee Assistance Program /liliStrong employer contribution to your pension plan /liliGenerous parental leave and comprehensive family support solutions /liliAttractive employee discounts across various products and services /li /ulpWhat to expect from our hiring process /ppWe are committed to an inclusive and respectful hiring experience and are happy to provide reasonable accommodations if needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern installations and procedures to ensure a safe environment for everyone. /ppThe hiring process typically includes a video interview with Talent Acquisition, an interview with the hiring team, and a final discussion and offer. We review applications as they are received and close the role once a strong list of relevant candidates is identified, so we encourage you to apply early. All information is treated confidentially. /ppReady to grow together? /ppApply now and reimagine what you can become. /p /p