Front Desk Agent

h3À propos de nous /h3 pLocated in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes. /p h3Mission /h3 ullipWelcome guests upon arrival and escort them to their suite, residence, or private chalet. /p /lilipAssist in preparing arrival documentation, including guest files, rooming lists, and other pre-arrival materials. /p /lilipRecommend and promote additional activities and experiences in collaboration with the property#39;s external partners. /p /lilipEnsure guests#39; comfort and well-being throughout their stay. /p /lilipPromote the property#39;s services, restaurants, bars, and spa facilities. /p /lilipProcess guest departures and handle billing and payment procedures. /p /lilipHandle guest requests and complaints courteously and efficiently, coordinating with the relevant departments to ensure prompt resolution. /p /lilipBuild guest loyalty and promote the group#39;s other destinations and properties. /p /lilipApply Ultima#39;s service standards, policies, and procedures in all aspects of the role. /p /lilipEstablish, maintain, and develop excellent relationships with guests. /p /lilipUpdate and maintain guest profiles in the strongGuest History (Cardex) /strong database. /p /lilipHandle both internal and external telephone communications. /p /lilipConduct property tours upon request from management. /p /lilipPerform night shifts when required, as requested by management. /p /li /ul h3Profil /h3 ullipDegree from a recognized hospitality school (Bachelor#39;s degree or Higher National Diploma/equivalent). /p /lilipMinimum of 2 years#39; proven experience in a similar role within luxury hotels or high-end hospitality establishments. /p /lilipFluent in French and English; German is an asset, while Russian and Arabic are considered a plus. /p /lilipProficiency in the strongCloudbeds Property Management System (PMS) /strong. /p /lilipExcellent communication and interpersonal skills. /p /lilipStrong commercial awareness with the ability to promote the property#39;s services through upselling, as well as the destinations within the Ultima Collection. /p /lilipFlexible and available to meet operational requirements. /p /lilipAbility to make sound decisions and manage Front Office operations independently. /p /lilipImpeccable grooming and professional presentation, with outstanding customer service and interpersonal skills. /p /li /ul