Research Benefits Administrator

pbPosition Responsibilities: /b /plipDemonstrate full expertise in all Admin Advantage worktypes and processes /p /lilipHandle special or escalated cases requiring advanced analysis and resolution /p /lilipAct as a Subject Matter Expert (SME) for Admin Advantage operations /p /lilipPerform quality checking and provide feedback to ensure accuracy and compliance /p /lilipSupport training and mentoring of team members /p /lilipResolve complex transactions across various Admin Advantage workstreams /p /lilipEnsure timely and accurate completion of all support and administrative tasks /p /lilipCollaborate with other functions (BAU teams) as part of cross-training initiatives /p /lipbRequired Qualifications: /b /plipBachelor’s degree or equivalent /p /lilipStrong proficiency in MS Office applications /p /lilipProven experience in Admin Advantage or benefit administration /p /lipbPreferred Qualifications: /b /plipStrong analytical and problem-solving skills /p /lilipAdvanced knowledge of benefit administration processes /p /lilipAttention to detail with a strong focus on quality and accuracy /p /lilipAbility to handle complex and high-volume transactions /p /lilipEffective communication and interpersonal skills /p /lilipCoaching, mentoring, and training capability /p /lilipHigh level of accountability and ownership /p /lilipStrong organizational and time management skills /p /lilipAdaptability and ability to work across multiple worktypes /p /lilipWe’ll empower you to learn and grow the career you want. /p /lilipWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. /p /lilipAs part of our global team, we’ll support you in shaping the future you want to see. /p /lipbAbout Manulife and John Hancock /b /ppManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . /ppbManulife is an Equal Opportunity Employer /b /ppAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. /ppIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . /ppbWorking Arrangement /b /pHybrid