Head of Operational Risk Management - Executive Director

You can help shape how we identify, assess, and manage operational risk—strengthening a culture of proactive risk awareness while supporting safe, sustainable business growth.

As a Head of Operational Risk Management at JPMorganChase within Private Banking in Switzerland, you will lead second-line operational risk oversight, partner with senior stakeholders, and help ensure our operational risk management framework is implemented consistently and effectively across the legal entity.

Job responsibilities

• Oversee the legal entity risk assessment process in Switzerland and coordinate group-wide consistency

• Assess and mitigate operational risks while ensuring compliance with internal policies and applicable regulations

• Ensure alignment of the operational risk framework with Swiss Financial Market Supervisory Authority (FINMA) expectations and relevant European regulatory requirements

• Participate in change management and new business initiatives by assessing operational risk and challenging the proposed control environment

• Receive, log, and monitor operational incidents; oversee root-cause analysis and administrative follow-up

• Monitor risk and incident mitigation plans and track the implementation of audit recommendations

• Use data management and data analysis capabilities to enhance risk monitoring, reporting, and decision-making (including automation and process optimization)

• Prepare clear, concise risk reports and presentations for governance bodies and central corporate functions

• Contribute to oversight of generative artificial intelligence and large language model (LLM) risks and controls; support identification and analysis of emerging operational risk trends

Required qualifications, capabilities, and skills

• University degree in Finance, Business, Law, or Economics (or a professional qualification deemed equivalent)

• Minimum of eight years of relevant experience in banking operational risk, compliance, or audit at a mid-sized or large financial institution

• Management experience (people leadership and/or leading major cross-functional initiatives) is required

• Demonstrated ability to lead major risk initiatives successfully across private banking operations

• Strong stakeholder management and influencing skills, with the ability to engage effectively with senior management

• Excellent analytical skills and keen attention to detail

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and Tableau

• Practical experience using generative AI tools and large language models (LLMs), with the ability to contribute to associated risk oversight

• Sound knowledge of data management and data analysis (or data science) and their use in process optimization, risk reporting, or automation

• Fluency in English (spoken and written) and French and/or German

• Compliance and/or legal experience

• Prior experience working with regulators or regulatory agencies in financial services

• Experience translating and interpreting laws, rules, and regulations relevant to operational risk

Preferred qualifications, capabilities, and skills

• Compliance and/or legal experience

• Prior experience working with regulators or regulatory agencies in financial services

• Experience translating and interpreting laws, rules, and regulations relevant to operational risk