Technical Customer Consultant - Senior

ppWe are seeking a Technical Customer Consultant (fixed‑term) to own and drive customer rollouts end‑to‑end. You will translate requirements into robust technical solutions, design and validate integrations, conduct testing (including bug fixing), and perform thorough analyses to improve delivery quality and outcomes. You’ll collaborate closely with Product, Engineering, Sales, Support, and Security, applying Worldline solution concepts in real engagements and ensuring rapid adoption by customers. /p h3Day‑to‑Day Responsibilities /h3 ul liPlan, coordinate, and execute customer rollouts from kickoff to go‑live and post‑implementation reviews; develop rollout roadmaps and cutover plans. /li liTranslate customer needs into technical architectures and integration solutions. /li liDesign test cases, execute end‑to‑end and tactical tests, validate integration points, and ensure compliance with requirements. /li liReproduce, triage, and track defects; collaborate with engineering to implement fixes and verify resolutions. /li liMeasure outcomes against KPIs, perform root‑cause analysis, capture lessons learned, and propose optimization actions. /li liDeliver technical demonstrations and customer‑focused solution sessions. /li liMaintain technical guides, integration playbooks, and knowledge base articles. /li liEnable customers for successful adoption; provide hands‑on go‑live assistance. /li liManage changes, communicate impacts, and address risks proactively. /li liTravel occasionally for on‑site support of critical rollouts or workshops. /li /ul h3Who Are We Looking For /h3 pWe look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can‑do attitude and a hunger to learn and grow. In practice this means: /p pMust‑have qualifications /p ul liDegree in Computer Science, Engineering, or a related field, or equivalent practical experience. /li li3+ years in a technical customer‑facing role, with proven rollout experience from start to finish. /li liStrong technical foundation in integrations and technical solutioning. /li liExperience with delivering technical demos, creating solution designs, and writing technical documentation. /li liTroubleshooting and debugging skills; ability to communicate findings clearly to both technical and non‑technical audiences. /li liProficient in English; German or other regional languages are a plus. /li liCustomer focus, structured work style, and the ability to collaborate across teams; willingness to travel as needed. /li /ul h3Nice to Have /h3 ul liNetwork knowledge. /li liStrong communication and stakeholder management. /li liAnalytical mindset with problem‑solving and decision‑making capabilities. /li liAdaptability, resilience, and the ability to manage multiple rolling projects. /liliTeam player with a collaborative mindset and the ability to influence without authority. /li liFlextime mobile working within Switzerland. /li liCompany pension plan. /li liIndividual training programs. /li liJob bike diverse range of employee discounts. /li liMobility and food subsidies. /li liGood public transport connections and free parking (location‑specific). /li liRegular employee events. /li liPossible participation in the Innovation Festival @ Worldline. /li liEmployee Share Program: we win together as a team, and our long‑term incentive plans are crafted to give every Worldline individual a financial stake in the business they are helping to grow. /li liSustainable, international company culture. /li /ul pWe are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. /p /p #J-18808-Ljbffr