StellenbeschreibungppSprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. /p pBy combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. /p pToday, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. /p h3Job Description /h3 pAs a Customer Success Manager (CSM) – Core you will be a trusted advisor responsible for driving adoption, value realization, and long‑term success for Sprinklr’s most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr’s Core solutions. This is a customer‑facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr — and ensuring Sprinklr becomes a foundational layer in the customer’s stack. /p h3What You’ll Do /h3 ul liStrategic Product Advising /li liLead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics. /li liAct as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks. /li liTranslate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases. /li liAdoption Value Realization /li liOwn the end‑to‑end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion. /li liFoster relationships with cross‑functional stakeholders to align platform adoption with customer‑specific goals and KPIs. /li liConduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de‑risk accounts. /li liBuild reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management. /li liProgram Leadership /li liCoordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion. /li liRun business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives. /li liCo‑develop success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolution. /li liCustomer Empowerment /li liDeliver stakeholder‑specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy. /li liIdentify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support. /li liCultivate internal champions and promise a culture of self‑service to strengthen long‑term platform adoption. /li liProduct Influence /li liServe as a feedback loop to Sprinklr Product and Engineering teams—surfacing structured insights based on real‑world campaign needs, integrations, or analytics gaps. /li liAdvise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.). /li liGrowth Commercial Support /li liWork closely with Sales and Solutions teams to uncover upsell/cross‑sell opportunities: Ads module, Listening, new brand/geography activation, etc. /li liUnderstand the client’s tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator. /li /ul h3Required Qualifications /h3 ul liFluency in the German language, verbally and in writing. /li liBachelor’s degree in Marketing, Communications, Computer Science, or related field. /li li6+ years in MarTech, AdTech, or digital media consulting, working with enterprise‑grade solutions and cross‑functional marketing teams. /li liDeep experience in campaign setup, media planning, or brand marketing strategy at large organizations. /li liStrong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics. /li liAbility to configure, audit, and optimize workspace and tagging structures in complex enterprise environments. /li liExecutive‑level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews. /li liData fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions. /li /ul h3What Sets You Apart /h3 ul liPrior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros). /li liDeep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows. /li liExperience leading digital transformation projects or global rollouts across brands, geographies, or business units. /li liPMP, Agile, or relevant certification; fluency in campaign lifecycle management tools. /li liStrong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers. /li liExceptional relationship‑building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels. /li liCustomer‑first thinking with a bias towards empathy. /li liProactive problem‑solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance. /li /ul pPlease note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based. /p h3We focus on our mission /h3 pSprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. /p ul liLead a new category of enterprise software that we call Unified‑CXM. /li /ul ul liEmpower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. /li liCreate a culture of customer obsession, with trust, teamwork, and accountability. /li /ul h3We believe in our product /h3 pCustomers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands. /p h3We invest in our people /h3 pWe offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. /p pTo learn more about employee benefits by region, click here. /p pTo learn more about all‑things‑Sprinklr, visit our candidate resource hub here. /p h3EEO - Our philosophy /h3 pOur goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. /p pSprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. /p pReasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. /p h3Warning about Recruiting Scams /h3 pPlease be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. /p pIf you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. /p /p #J-18808-Ljbffr
