Customer Success Manager, FR speaking

ph3Role Overview /h3 pAs a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success. Your portfolio will primarily consist of Mid‑Market companies, giving you the opportunity to engage with a variety of industries while learning and growing in your career at LumApps. /p h3Responsibilities /h3 ul liPartner with customers to understand their strategic goals, priorities, and desired business outcomes. /li liWork with customers to build and execute a success plan and key performance indicators. /li liManage a portfolio of customers post‑implementation, focusing on growing adoption, ensuring retention, expansion, and satisfaction. /li liServe as the voice of your customers. /li liLeverage data on customers in your portfolio to prioritize and proactively address issues. /li liInteract and engage with customers at all levels (including VPs and Directors) across various personas (Comms, HR, IT, Operations, Frontline). /li liCollaborate with your Account Manager counterpart to develop a joint success plan and identify expansion opportunities. /li liDrive accountability for deliverables internally and within customer teams to create ownership and get things done. /li liCollaborate cross‑functionally with Sales, Product, Engineering, Marketing, and Operations to address customers’ needs. /li /ul h3Skills Qualifications /h3 ul liFluent in French and English; Swiss German is a plus. /li liStrong curiosity discovery: ask sharp questions, dig into root causes, and enjoy continuous learning. /li liExcellent communication active listening with the ability to explain complex concepts simply. /li liEmpathy: navigate difficult conversations constructively and set clear expectations. /li liBusiness acumen: understand SaaS business drivers and connect customer priorities with outcomes, value, and ROI. /li liExperience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment is a strong plus. /li liDrive: take initiative, be hands‑on, and bring a proactive mindset. /li liResults orientation: focus on adoption, retention, and customer outcomes with a solution‑oriented approach. /li liOrganization planning: manage a customer portfolio, prioritize time, and structure tasks effectively. /li liResourcefulness: be creative and pragmatic in finding answers, leveraging internal experts and tools. /li /ul h3Bonus Points /h3 ul liExperience in change‑ and project management. /li liExperience with discovery and questioning techniques. /li liTechnical understanding of the SaaS landscape. /li liBasic technical understanding of integrations/APIs. /li liExperience conducting in‑person or online workshops. /li /ul h3Benefits /h3 ul li25 days of annual leave. /li liPension scheme with three options. /li liAfterworks, team celebrations seasonal parties. /li liEquipment provided. /li /ul pWe aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences. /p /p #J-18808-Ljbffr