MICE & Groups Sales Manager H/F/X

Description du postebr/br/pWe are seeking a dynamic and commercially driven MICE Groups Sales Manager to join our team at Fairmont Le Montreux Palace, one of Switzerland’s most iconic landmark hotels nestled on the shores of Lake Geneva. /ppIn this role, you will be the primary ambassador for our MICE and group offering across the Swiss domestic market with a strong focus on German-speaking Switzerland, Germany, and Austria. Your deep knowledge of our meeting, incentive, conference, and events facilities, combined with your commercial instincts and relationship expertise, will allow you to build a thriving pipeline of group and event business. /ppIf you thrive in a luxury environment, have a passion for group and event sales, and excel at connecting organizations with exceptional destination experiences, we invite you to be part of our story. /ppstrongWhat you will drive: /strong /pulliProactively develop and grow MICE and groups business from the Swiss domestic market and German-speaking source markets (DACH region) /liliPosition Fairmont Le Montreux Palace as the premier destination for corporate meetings, incentive programes, conferences, and social events in Switzerland /liliContribute directly to group revenue growth through strategic account development, lead generation, and market penetration /li /ul pstronguSummary of Responsibilities /u /strong /ppReporting to the Area Director of Sales Marketing, responsibilities and essential job functions include but are not limited to the following: /ppstrongBusiness Development Market Coverage /strong /pulliConsistently offer professional, friendly, and engaging service to all internal and external stakeholders /liliProactively prospect, qualify, and develop new MICE and group accounts within the Swiss domestic market, with primary focus on German-speaking Switzerland (Zürich, Bern, Basel, Luzern), Germany, and Austria /liliManage and develop a portfolio of key accounts including corporate clients, event agencies, professional conference organizers (PCOs), association planners, and incentive houses /liliIdentify and cultivate new business opportunities across the Meetings, Incentives, Conferences, and Events (MICE) segment, as well as social groups and leisure group programes /liliEstablish parameters, negotiate pricing, and confirm group business through written contracts in line with hotel policies /liliPlan and execute targeted sales trips, roadshows, and client entertainment activities within key feeder markets /liliAttend relevant tradeshows, industry events, and networking forums to increase the hotel’s visibility within the German-speaking MICE community /liliConduct regular site inspections and familiarization trips for key accounts and prospects, ensuring a compelling and tailored hotel presentation /li /ulpstrongRevenue Management Cross-Departmental Collaboration /strong /pulliDrive and ensure the achievement of group and MICE sales objectives on a monthly, quarterly, and annual basis /liliCollaborate closely with the Revenue Management and Events teams to ensure rate integrity, market positioning, and seamless handover of confirmed group business /liliWork in partnership with the Events Management team to guarantee the smooth execution and delivery of confirmed group programs. /liliMonitor group pace, conversion rates, and lead volumes, adjusting prospecting and sales strategies accordingly /liliPrepare weekly, monthly, quarterly, and annual sales reports as required by the Area Director of Sales Marketing /li /ulpstrongAccount Management CRM /strong /pulliMaintain a high level of exposure for the hotel within the German-speaking MICE and corporate markets /liliNurture and maintain key accounts, contacts, activity logs, and business details within the hotel’s CRM systems /liliRespond to all business leads and RFPs within a 24-hour timeline, ensuring proposals are tailored, compelling, and reflective of the Fairmont brand /liliConduct regular competitor surveys and recommend proactive strategies based on market intelligence and demand trends /liliMaintain detailed knowledge of all hotel services, event spaces, capacities, FB offerings, and relevant facts and figures /liliFollow all departmental policies, procedures, and LQA standards /li /ulpstrongKey Performance Indicators /strong /pulliGroup and MICE revenue contribution from Swiss domestic and DACH markets /liliNumber of new accounts activated within assigned markets /liliConversion rate of leads and RFPs to confirmed group business /liliGroup room night and event revenue production versus targets /liliRGI and group market share performance within the competitive set /liliROI on sales trips, roadshows, and trade event participation /li /ulbrQualificationsbr/br/ulliMinimum 3 years of proven sales experience within luxury hospitality, MICE, or the events industry in Switzerland or the DACH region /liliDemonstrated track record in developing new accounts, generating group revenue, and managing a client portfolio in a competitive luxury market /liliStrong existing network within the Swiss corporate and MICE landscape is a distinct advantage /liliNative or near-native fluency in German and Swiss German; professional fluency in English required; French is a significant asset /liliExceptional interpersonal, communication, negotiation, and organizational skills /liliStrong commercial mindset with a data-driven, revenue-focused approach to sales /liliUniversity or College degree in Hospitality Management, Business Administration, or a related discipline preferred /liliProficient in Microsoft Office (Excel, PowerPoint, Word); experience with Opera, Delphi FDC, or equivalent hospitality CRM systems is an asset /liliWillingness to travel regularly within Switzerland and the DACH region for client development and trade events /liliHighly responsible, reliable, and capable of working autonomously within a high-performance commercial team /li /ulbr/br/Informations supplémentairesbr/br/pstrongOur Values Fairmont /strong /ppstrongRespect: /strongbrWe value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. /ppstrongBelonging: /strongbrWe celebrate our differences. We support one another and always stand together. /ppstrongEmpowerment: /strongbrWe have the power to take initiative and anticipate moments that create unforgettable experiences. /ppstrongExcellence: /strongbrWe build genuine connections and cherish every opportunity to make those around us feel special /ppstrongDiversity and Inclusion /strong /ppFairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team. /ppstrongEmployee Benefits /strong /ppJoin our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.brWe believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. /p