Operational Procurement & Client Service Desk Senior Consultant

At Chain IQ, your ideas move fast. Chain IQ is a global AI‑driven procurement service partner headquartered in Baar, Switzerland, with operations across 16 offices worldwide. We are looking for a Senior Consultant in Procurement Operations Client Service Desk. Role Purpose The primary purpose is to deliver value‑add sourcing services to clients in a structured, professional and consistent manner. Responsibilities Working with the Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement Client Service Desk systems and capabilities. Day‑to‑day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g., catalogue management/maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance). Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement, end‑user education, P2P platform roll‑out / expansion / enhancement (including data / gap analysis, testing, end‑user training and change management). Providing expertise across a range of P2P process and system issues, solutions and strategy as required, to support existing client service expansion / enhancement or new client integration / implementation and support management with ad‑hoc tasks, reports and activities. Ensuring functional KPIs, SLAs and other performance objectives are met. Responsible for maintaining an effective internal controls framework across all CIQ group. Collaborate with cross‑functional teams to streamline procurement workflows. Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue. Maintenance of knowledge management systems and client education material (e.g., ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction. Requirements Fluent in English (spoken and written). A bachelor's degree in business administration, supply chain management, finance, or a related field. Previous experience with procurement software, help‑desk tools (ServiceNow a plus) and Microsoft Office Suite (Excel, Outlook, Teams). Good communication and interpersonal skills. Detail‑oriented and organized. Ability to work effectively in cross‑functional teams (e.g., with finance, legal and operations). Understanding of global sourcing and cultural sensitivities, especially in internal procurement contexts. Benefits We offer a dynamic and international environment where high performance meets real purpose. We are proud to be Great Place to Work‑certified. #J-18808-Ljbffr